Multiple Mapping - Unable to map to activities within PA or SA

Sean_Terry

Although I can expand the SR option to reveal PA/SA groups I can't expand PA/SA to reveal activities within them. So I can't map responses to activities within the PA/SA using the multiple mapping section.

There are a few workarounds but I wondered if this has been picked up by anyone else and if a fix is on the way to do it this way? Thanks

Joe_Burrows

Hi S_Terry

This one should be hotfixed in 5.0.8 (https://support.cireson.com/KnowledgeBase/View/1337#/)

Fixes

•IR46248 - Removing and adding a Related CI shows incorrectly in history

•IR48570 - Navigation Link set to open in a new window isnt working appropriately in IE11

•IR44173,IR41513 - Hardware asset form doesnt load when a related software asset has a null status or type

•IR47831 - Resolving a parent via the Grid Multi Edit does not resolve the child Incidents

•IR47662 - When re-running a review activity reviewer comments field is overwritten

•IR49642,IR48796,IR49969 - Relating a KB to a workitem is not working

•IR47123- Priority Matrix Logic should default to 9 for SCSM Parity

•IR44100,IR49122 - Advanced Request Offering performance issue with large amount of inputs and multiple pages

•IR46768 - Advanced Request Offering fails when using an optional File Attachment input

•Using Advanced Request Offering multiple mapping to an activity nested in a Parallel Activity doesn't map the value

 

•Updating the Advance Request Offering Management pack with v5.0.6 reintroduced the issue when creating a RO the user cannot expand parallel activity to see child activities in multiple mapping area

*this fix is only applicable for the Advanced Request Offering product and requires an import of the updated ManagementPack (this WILL cause LastModified dates to be updated) 

merlenette_jones

S_Terry said:

Although I can expand the SR option to reveal PA/SA groups I can't expand PA/SA to reveal activities within them. So I can't map responses to activities within the PA/SA using the multiple mapping section.

There are a few workarounds but I wondered if this has been picked up by anyone else and if a fix is on the way to do it this way? Thanks

Hello S_Terry,

Could you provided a little more clarity? Are you using the Advanced Request Offering?

Joe_Burrows

Hi S_Terry

This one should be hotfixed in 5.0.8 (https://support.cireson.com/KnowledgeBase/View/1337#/)

Fixes

•IR46248 - Removing and adding a Related CI shows incorrectly in history

•IR48570 - Navigation Link set to open in a new window isnt working appropriately in IE11

•IR44173,IR41513 - Hardware asset form doesnt load when a related software asset has a null status or type

•IR47831 - Resolving a parent via the Grid Multi Edit does not resolve the child Incidents

•IR47662 - When re-running a review activity reviewer comments field is overwritten

•IR49642,IR48796,IR49969 - Relating a KB to a workitem is not working

•IR47123- Priority Matrix Logic should default to 9 for SCSM Parity

•IR44100,IR49122 - Advanced Request Offering performance issue with large amount of inputs and multiple pages

•IR46768 - Advanced Request Offering fails when using an optional File Attachment input

•Using Advanced Request Offering multiple mapping to an activity nested in a Parallel Activity doesn't map the value

 

•Updating the Advance Request Offering Management pack with v5.0.6 reintroduced the issue when creating a RO the user cannot expand parallel activity to see child activities in multiple mapping area

*this fix is only applicable for the Advanced Request Offering product and requires an import of the updated ManagementPack (this WILL cause LastModified dates to be updated) 

Sean_Terry

merlenette_jones said:

S_Terry said:

Although I can expand the SR option to reveal PA/SA groups I can't expand PA/SA to reveal activities within them. So I can't map responses to activities within the PA/SA using the multiple mapping section.

There are a few workarounds but I wondered if this has been picked up by anyone else and if a fix is on the way to do it this way? Thanks

Hello S_Terry,

Could you provided a little more clarity? Are you using the Advanced Request Offering

Yes, its related to Advanced Request Offerings