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Required comment for Incident reactivation in Cireson Analyst Portal

IT Monkey

IT Monkey O.G.

May 2016 in Service Manager Portal Feature Requests

In the SCSM console, when an incident is reactivated I must add a comment. It would be very useful feature to have this in the Cireson Analyst Portal as well.

Currently, when the analyst reactivates an incident, and does not add any comment afterwards, we do not know why the Incident has been reactivated.

If the field is required during incident reactivation, the analyst will be forced to write why it is reactivated!

Image: https://us.v-cdn.net/6026663/uploads/editor/j5/18niouhdrlg3.jpg

2016-05-16_12-52-09.jpg 324K

30

30

30 votes

Submitted · Last Updated May 2016

Comments

Zbigniew_Zurek Customer IT Monkey ✭

May 2016

In my company we have this problem too.

0
Cindy_Boyer Customer IT Monkey ✭

June 2016

YES!

0
Service_Delivery Customer IT Monkey ✭

November 2016

Absolutely required. We are trying to roll this out on our internal portal to over 500 staff and remove the need for excessive phone contact. Without this functionality the process will not work well and will be deemed poor by out internal customers...

0
Mak_Janda Customer IT Monkey ✭

November 2016

I would have expected the portal to provide at minimum the same functionality as the console in this regard. The workflow at our site will auto open the resolved incident , it is imperative the reason the request is re-opened is captured automaticially and at source. I vote Yes.

0
Emma_Jenkins Customer IT Monkey ✭

May 2019

Did this ever get answered? I cannot see any other posts like this and this is exactly what I am looking for a solution to?

0
Carol_Morrell Customer IT Monkey ✭

May 2019

I vote yes for this too - a really good feature which would help us a lot.

0

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