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Add related work items to the knowledgebase.js form

Aaron_BoockAaron_Boock Customer Advanced IT Monkey ✭✭✭
When editing a knowledge article, I'd like to be able to view related work items on the related items tab.  (similar to how related work items are shown for IR and SR).  I understand the challenge of knowledge articles not existing in the SCSM CMDB and only in the ServiceManagement database.
4 votes

Submitted · Last Updated


  • Chris_StelzerChris_Stelzer Premier Partner IT Monkey ✭
    edited September 2016
    Here's an excellent use of the Dashboard Designer in V6 to get around this! 

    Create a dashboard with a SQL Chart widget and use something like the following as your source, and group by KBID or KB Title.

      SELECT WI.WorkItemID as [Id], WI.Title IRTitle, KA.Title KATitle, WIKA.KnowledgeArticleID, WIKA.CreatedDate
      FROM [dbo].[WorkItem$KnowledgeArticle] WIKA

      JOIN dbo.WorkItem WI
      ON WIKA.WorkItemID = WI.Id

      JOIN dbo.KnowledgeArticle KA
      ON KA.ArticleID = WIKA.KnowledgeArticleID

    Now you can see a nice chart of the MOST referenced KB articles, click on the article in question and see a list of IR's associated with each!
    kb1.png 42.1K
  • Steve_WrightSteve_Wright Cireson Support Advanced IT Monkey ✭✭✭
    Nice Chris!
    Please note for the drill-through of Workitems to work, the field should be aliased as [Id] - for example:
    SELECT WI.WorkItemID as [Id], This is case sensitive and special word in sql validation.

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