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Hotfixes Packaged Into Executable + Cumulative for Cireson Portal

IT MonkeyIT Monkey O.G.
in Service Manager Portal Feature Requests
Working onsite with my customers, I’ve noticed that Cireson hotfix process is open [prone] to human error.  The hotfixes should be packaged into an executable that includes cumulative versions.  One mistake in backing up/copying or not using correct upgrade path results in major downtime. 
26
26 votes

Completed · Last Updated

ClickOnce application now available in all future releases :). See https://support.cireson.com/KnowledgeBase/View/1345#/ for more information.

Comments

  • Ian_GlennIan_Glenn Customer Adept IT Monkey ✭✭
    Agreed, the hotfix process is very error prone.
  • Jerry_VeldhuisJerry_Veldhuis Customer Advanced IT Monkey ✭✭✭

    We struggled with this as well (8 portals load balanced). I ended up developing a simple powershell script that extracts the files from a zip and copies them in-place into the Cireson install folder. Only pre-condition is you need to create a zip (see line 7) that only contains the files to patch. You'll need to author your own .zip file from your hotfix files (I've attached a screenshot of what the 5.0 zip file looks like in winzip for reference).

    I've attached the script in case anyone wants to re-use it. It works just fine with 4.0.10 as well as 5.0.5.

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    It appears I can't formally +1 your post @Jerry_Veldhuis . So here's +2 :smile:
  • [Deleted User][Deleted User] Ninja IT Monkey ✭✭✭✭
    edited May 2016
    Adam_Dzyacky said:
    It appears I can't formally +1 your post @Jerry_Veldhuis . So here's +2 :smile:
    You can def up-vote which is the greatest form of a +1 that can be given ;)

  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Having both options available would be great. An option to download the source files and an option to download the executable. 
  • Christopher_CarverChristopher_Carver Customer Adept IT Monkey ✭✭
    In the age where applications handle their own updates and cloud services where I never see an upgrade, any enhancement to the manual upgrade process is a good one.
This discussion has been closed.