We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Custom Tasks for other forms (e.g. Knowledge Article)

Tom_Hendricks

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

August 2016 in Service Manager Portal Feature Requests

This might be a means to resolving several other feature requests while enabling new ones.

Please let us add custom tasks to the KB and Announcement forms! Ideally, this would include both OnReady tasks and those that live in the Tasks pane.

This could be a good way to open the door to using templates in KB articles, for example, which was a great feature request that has already been made. It could also make it easier to implement article review / approval, as another example.

Along the same lines, could we please enable tasks for closed Work Items? I made a different feature request for that, and it was not submitted for voting...it's just stuck. There are still plenty of operations that make sense to perform against closed work items that do not involve updating them. Perhaps tasks that should appear for closed items could include an optional parameter ("visibleWhenClosed=True", default is False) so that no existing task definitions would need to be updated?

5

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Submitted · Last Updated August 2016

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CIRESON COMMUNITY WEB SITE

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AGREEMENT BETWEEN USER AND CIRESON

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your physical or electronic signature;
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identification of the material on our services that you claim is infringing and that you request us to remove;
sufficient information to permit us to locate such material;
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Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

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