Need to resolve 404 - File or directory not found error
Yuriy_Mikhaylenko
Customer IT Monkey ✭
I am having an error
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
while utilizing the link on Cireson "Send Email" template sent to End User from portal.
I do not have any issue with the same template when executing the link to access Incident Request on portal within Test template tool.
I have configured "Send Email" template to give user access to Incident Request directly from the links from e-mail
I have followed the Cireson instructions from this article:https://support.cireson.com/KnowledgeBase/View/48#/
and https://support.cireson.com/KnowledgeBase/View/1168#/
Also, the "Setting Items" on portal's Admin Settings are setup correctly for Template prefix, SMTP Server Name, SMTP Port number.
I have tested other e-mail notifications stored in the same management pack, but created with subscriptions.
They all working either from Template Tool link or from e-mail sent to End User via SCSM subscriptions.
What could be the reason Cireson Send Email from portal template is not working?
Thank you
Best Answers
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Brian_Wiest
Customer Super IT Monkey ✭✭✭✭✭
If I am reading the correctly you have created an email template that if you use a subscription on the template logic picks up the ticket id and the link will work.
Then you are attempting to use the Send email function of the portal where you are using the template function to send out the email and then you are getting the 404 error.
If correct the Send email function templates do not have any lookup options from the template code. it is just a plain text template load into the edit window.
Sound like you have a feature request here to have some logical run from the send email portal function.6 -
Yuriy_Mikhaylenko
Customer IT Monkey ✭
Wow, I thought something was wrong with my logic. My goal was to give the End User ability to click on the Incident request link in e-mail notification and get directly to request on portal. At the same time I wanted to ease service desk tech's pain of typing in the blank template all information related to Incident Request - Title, ID etc... I found work around though. Service desk tech pasting portal Incident hyperlink from address bar into the template now. it seams satisfies both parties.
Bryan,Geoff and Tom
Thank you for help. You made my day today
1
Answers
What URL is the email trying to link to that is giving the 404?
Geoff
Then you are attempting to use the Send email function of the portal where you are using the template function to send out the email and then you are getting the 404 error.
If correct the Send email function templates do not have any lookup options from the template code. it is just a plain text template load into the edit window.
Sound like you have a feature request here to have some logical run from the send email portal function.
I'll second the suggestion to create a Feature Request for this. That would solve one of my current headaches, too.
Wow, I thought something was wrong with my logic. My goal was to give the End User ability to click on the Incident request link in e-mail notification and get directly to request on portal. At the same time I wanted to ease service desk tech's pain of typing in the blank template all information related to Incident Request - Title, ID etc... I found work around though. Service desk tech pasting portal Incident hyperlink from address bar into the template now. it seams satisfies both parties.
Bryan,Geoff and Tom
Thank you for help. You made my day today