Help to identify source of SQL

Gerhard_Goossens

Gerhard_Goossens Customer Advanced IT Monkey ✭✭✭

January 2022 in Service Manager

Good day,

The past two weeks our Service Manager instance is getting overloaded with two specific SQL queries and I can't figure out what is triggering it. It causes the portal to take about 30 seconds to open a ticket and 2-3min to save an update. Nothing has changed from last year so it's a mystery...

I will upload the two culprits and it will be awesome if someone can nudge me in the correct direction... :-)

WITH ChangedIds AS.txt

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Answers

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2022

Do you have the Service Catalog scoped for analysts?

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Gerhard_Goossens Customer Advanced IT Monkey ✭✭✭

January 2022

https://community.cireson.com/discussion/comment/23625#Comment_23625

yes, but has never been an issue and there are no new SOs or ROs

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2022

The scoping alone for the service catalog causes issues in both the portal and console. Console on open, Portal on save. I had to turn off SO/RO scoping due to this issue.
https://community.cireson.com/discussion/2795/security-scoping-performance-issues-catalog-item-groups-and-open-form-performance

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