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Allow Skype for Business/Office 365 Presence Bubbles to Appear in Cireson Portal

Jonathan_BolesJonathan_Boles Customer Ninja IT Monkey ✭✭✭✭
in Service Manager Portal Feature Requests
Request to allow Skype for Business/Office 365 Presence Bubbles to Appear in Cireson Portal beside analyst/usernames. The ability to chat with users and the ability to save those chats to the work items would be incredibly useful!
74
74 votes

Completed · Last Updated

Teams user presence is available with v10.3 of the portal. https://cireson.com/blog/teams-integration-for-scsm-is-live-with-v10-3/

Comments

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    Said integration would quite literally be insane...

    Insanely amazing!
  • Jonathan_BolesJonathan_Boles Customer Ninja IT Monkey ✭✭✭✭
    Adam_Dzyacky said:
    Said integration would quite literally be insane...

    Insanely amazing!
    Lol, yes - I'm sure the development required would be quite intensive but I'm hoping that since Cireson is a Microsoft Partner this is something they would be able to pull off in a future release. I'm pretty sure our Service Desk Analysts would love not having to constantly flip back and forth.
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    I had already voted this up a while back, but had a discussion with my users today that really underscored the usefulness of this--both the presence and the saving of chats to the action log.  I honestly thought the latter was already a feature of the Skype Add In, until I began testing it.

    Please show this one some more love!
  • David_JohnsenDavid_Johnsen Customer Advanced IT Monkey ✭✭✭
    Excellent idea!
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    Great idea. Our staff really miss this.
  • Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
    Last week I had two people ask me for this independently.
  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    edited May 2017
    Have an almost working version of this working over here. If anyone here could help out with Presence we may be able to solve this as a community.
  • Jonathan_BolesJonathan_Boles Customer Ninja IT Monkey ✭✭✭✭
    @seth_coussens, I noticed this hasn't yet made it to the product road map or changed status - any idea of when this will make it on the backlog as an out of the box feature? Or where this currently stands?



  • seth_coussensseth_coussens Member Ninja IT Monkey ✭✭✭✭
    @Jonathan_Boles
    While it's working it's way up to the top, it's not yet one of the top 5 requests and has not been accepted into the backlog yet. We are hard at work on version 8 right now and looking for a release there the first we of july. After the dust settles there we will be updating the roadmap through the middle of next year.
  • Justin_ClarkeJustin_Clarke Customer Advanced IT Monkey ✭✭✭
    Could we also do the same integration for Cisco Spark/Jabber?

    Great suggestion for skye for business/O365 as well.
  • Gabriel_LencesGabriel_Lences Customer Advanced IT Monkey ✭✭✭

    Necro bump out of nowhere, but any news on this? :) It's one of the top 5 requested features over here on Service manager portal feature request as of now. Maybe also pair this with teams integration as a part of a bigger update down the road? :)

  • Gerhard_GoossensGerhard_Goossens Customer Advanced IT Monkey ✭✭✭

    Yeah, we are in the planing phase of moving all our analog phones to a SfB/Teams solution. It will be awesome to have this functionality in the portal. +100 votes from me.

  • Konstantin_Slavin-BoKonstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭
    edited October 2019

    @Gerhard_Goossens Just wanted to make sure, that you are aware of the community solution for this, as mentioned by Adam above:

    https://community.cireson.com/discussion/comment/8291#Comment_8291


  • Gerhard_GoossensGerhard_Goossens Customer Advanced IT Monkey ✭✭✭
    https://community.cireson.com/discussion/comment/19341#Comment_19341

    Indeed, but will be awesome to have the chats in the action log

  • seth_coussensseth_coussens Member Ninja IT Monkey ✭✭✭✭

    We've added a new feature request for Teams Integration here: https://community.cireson.com/discussion/5388/microsoft-teams-integration-including-online-status-indicators/

    If you've moved to Teams and would prefer this be integrated first instead, please add your vote there.

    Thanks!

  • james_kleinschnitzjames_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

    We are working on adding presence via MS Graph, so basically Teams & O365 presence in the portal.

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