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Re: Notice Events - How to Use
A Notice Event is a way to provide notifications on workflow events within the Cireson Asset Management solution for any class with a notice event as well as being able to trigger on a manually configured date. This includes notification for workflows such as the impending end to a warranty, support contract or lease.… -
Re: Query All Incidents That A User Has Touched
I would need to research and build the SQL query as I do not have exactly what you want. Although I did just find an interesting bit of C# code of mine I forgot about that has some SQL..... The main purpose was "Get a list of certain tickets with the most recent user who modified it along with the date they modified it"… -
Re: Color coded priorities
We do that. I've submitted a couple of feature requests for this and both times was tole a thread in the community (here) was made to vote on it. I've never been able to find it. My idea was for them to add a class based off of the value of the cell. Since they don't do that, I did.... The problem with Geoffs is that any… -
Re: Work Assignment--do not assign things to me while I am away
Some of the cheapest/"worst" ticketing solutions like those "help desk only" ticketing apps have this, while some of the bigger, more established ones do not have this, or have poorly implemented it. Yet I think we can all agree that anything to prevent unattended requests would be good. There are some 3rd party tools out… -
Alternate End User Home
Alternate End User Home (Warning this is a long one 😀 ) Feel free to ask questions on how to customize it or get it to work in your environment – I’ll try my best to help – This is not the full guide but there are lots of comments in the code so take at look at it and play around with it 😀 Also take a look at the template… -
UserQuery, GroupQuery and Create request on behalf
Hello Everyone! I have found several threads here related to the configuration of the Create request on behalf field of Request Offerings, however they do not seem to answer some of my questions and I cannot seem to find anything else that could be relevant. My customer has experienced a case recently where a user with… -
Re: Do you have any idea why this property below is seen has an invalid criteria in my request ?
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SQL Server - Free Cache
Long story short, SCSM was really really slow. While a restart of the SQL Server or failover will fix the issue if it's a memory leak type of deal (like cache not being freed), it was time consuming and I don't want to have to mess around with that. Therefore, I came up with an SQL script to meet the business requirements… -
Re: Add keywords to Request Offerings to improve search in service catalog
Since I liked the clean look of the mobile version, I have hidden the Catalog Small text with this CSS code: /* Remove Request Offering Small text */ .sc-item-list .media-heading small { display: none; } Then filled that field with key words. The search works in Portal version 6.0.3 and I think it will work in 7 as well.… -
Re: Is there a way to hide user details in the portal?
This is the powershell I've used to hide the email address / phone number $PersonalEmail = "emailaddress@domain.com" #SET AD WITH THE ACTUAL EMAIL ADDRESS Set-QADUser $AffectedUserUserName -objectAttributes @{otherMailbox=@($PersonalEmail)} $PersonalEmailLength = $PersonalEmail.Length $EmailFirstLetter =…