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Re: Steps to apply Windows Updates
I highly recommend at least trying to purse the SCOM route because it's a 100% out of box solution from Microsoft. Which makes build time next to nothing and your configuration time super low. Here's link for the SCOM MPs to monitor SCSM. Never the less, here's the approach for a SCSM/SCO solution that you can build from… -
Re: Custom Configuration Item Information
Your code example is specifically targeting user pickers, as you mentioned. This can be solved with JQuery, after you know a little more about where you will be clicking and what attributes those elements have. (Single) Object Picker: For whatever reason, the "i" icon next to objects is very different than the one next to… -
Re: What service offerings your organizations has on the portal?
I'm using Powershell to update the database, Orchestrator or a scheduled task will keep it updated. Powershell: function processfolder ($folderpath, $currentdepth) {<br><br>#for each subfolder<br>#if depth is less than 5 processfolder ($subfolderpath, $currentdepth +1)<br><br>$depth = $currentdepth<br><br>If ($depth -le… -
Re: How to add https to cireson portal website
@Brian_Wiest is 100% correct, but it should be added that your binding will be destroyed each time you run the installer. Also destroyed: app subfolders, virtual directories. The installer functions more like uninstall/reinstall than an update. You will need to either run through these steps again after each install which… -
Creating more complex charts in the Cireson Portal
The SQL Chart widgets are great for quickly generating simple dashboards. Sometimes however you may want to display more complex data. For example, you may wish to display a chart showing the backlog of active work items over the course of the last 10 days. Here is an example of how that can be done in the Cireson Portal.… -
Re: How does your service desk effectively manage large queues of work each with multiple activities?
Sure thing @Mark_Wahlert - Alright, so let's breakdown a New Hardware request that highlights what I'm getting at: The Service Request Support Group Tiers would be to the effect of: Information Systems - a group that contains/maps no users with the help of Cireson plugins Support - a group that contains/maps no users with… -
Re: Color coded priorities
We do that. I've submitted a couple of feature requests for this and both times was tole a thread in the community (here) was made to vote on it. I've never been able to find it. My idea was for them to add a class based off of the value of the cell. Since they don't do that, I did.... The problem with Geoffs is that any… -
Alternate End User Home
Alternate End User Home (Warning this is a long one 😀 ) Feel free to ask questions on how to customize it or get it to work in your environment – I’ll try my best to help – This is not the full guide but there are lots of comments in the code so take at look at it and play around with it 😀 Also take a look at the template… -
Re: Apply IR template to existing Incident record
Geoff, we followed your steps and this code works for us: custom.js: /* ------------------------------------------------------------------------------------------- */ /* ----------- Incident - Apply Template ----------------------------------------------------- */ /* - Task is available only for New incident (before it is… -
Re: SSRS Data Warehouse report that shows LastModifiedBy user
SCSM DOES NOT have a "Last Modified By User" relationship, so you'd have to create a custom MP for adding that relationship in. By your requirements you could either add it to System.Entity or System.WorkItem. The deciding factor is would they ever request who last modified something besides a WorkItem, such as a Config…