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Further optimizing the ServiceManager database and workflows
These questions might belong on the Microsoft forums, but I am interested to find out what all the bright minds here can come up with, first. Has anyone successfully migrated ServiceManager tables (particularly the ECL, RECL, and DiscoverySource tables...) to SQL 2016/2017 in-memory tables, without breaking any… -
Tips on improving your Incident managemement journey!
With these few simple steps, we've managed to get down from 1000 incidents per month to 20! 😁 Alright maaaaaaybe that's not entirely true, but with a few enouraging voices spanning from @Adam_Dzyacky , @Peter_Miklian , @Brad_Zima , @Chris_Chekaluk1 & others, I've decied to share some tips from our latest attempt on how to… -
SCSM 2016 Console Crash
Hoping someone might have an idea where to look. When updating items in a specific management pack the console crashes on any changes when it attempts to refresh the list. Its only one specific MP for Notification Subscriptions. Started after moving the MP from 2012 to 2016. Been attempting to determine if broken reference… -
Re: "String" and "Display" DataTypes Automatically Refresh from Related "UserPicker" object
I have not written the script to work around this, yet. I was waiting for Cireson to resolve the bug. I am planning to, now that it appears that they do not consider it a bug, however. I am happy to share my thoughts on this publicly, both so that they can be critiqued and in case this is helpful on its own. The VIP status… -
Re: Query Pulling First Assigned To and not the current Assigned to. Suggestions?
Hmmm, my results dictate I must disagree about the 're-activation' aspect, my results show that when something is "re-assigned back" it really is creating a new row, this is how you can determine how many times an entity has been assigned something on an incident. Using my 1st query to find tickets with high assignment… -
Re: Implement "Pause SLO Clock" Solution
Hi Adrian, That link does describe how to implement 'Stop the clock' on SLOs if you were to follow it. However I personally discourage pausing the SLOs for two main reason. Technically this process isn't supported by the product and you'll notice if you modify the SLO elements from the GUI console afterwards that your… -
Cireson To Exhibit at IAITAM Fall ACE 2016 in Dublin, Showcasing Asset Management Solutions and Expe
For the first time, Cireson will visit Dublin for the IAITAM Fall ACE event – an asset management focused conference put on by the International Association of IT Asset Managers. Cireson has attended other IAITAM events and very much enjoyed the session focuses and general alignment with the company’s vision. As a leading… -
Re: Data Retention Settings
The following is no means a best practice, but just wanted to share some (personal) rationale on the topic: Changes = 365 days, I couldn't tell you why but being able to look back at a year of changes in the CMDB without resorting to the DW feels right for some reason Incidents = This depends almost entirely per… -
Re: limit on queues
This is a terrific question and I am glad you asked it. As I am only in the beginning stages of planning to implement this here (it has not been a requirement yet, but will be soon), I can only add some preliminary thoughts to yours: Microsoft should bold, underline, highlight, and add 50 exclamation points to that… -
Microsoft Partner Cireson Achieves Top Inc. 5000 Placement, as 167th Fastest Growing Company in U.S.
Cireson is pleased to announce their ranking of #167, recently published by Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment. As the #167th fastest growing…