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Security Scoping Analysts
I am trying to security scope certain groups of analysts from seeing specific Service Offerings and it's not working as thought. I could use some help please. Setup: Portal: 5.0.2 I have three roles: * Cireson Portal IT Professionals (end user) - These are my end users/clients that have access to a group called IT… -
Re: Assign to Support Group Problem - REQUEST FAILED
You can always obtain more information related to the error by configuring your log files - https://support.cireson.com/KnowledgeBase/View/34#/ If the enumeration is you may need to resync somethings. Enumerations take 24 hours to populate and a Website restart is required to pick up changes to this type of data because it… -
Re: Walk Through - Cireson Portal v3.8 to v5.0 Upgrade
Hotfixing All hotfixes are cumulative so we only need to install the latest, in this case the latest is v5.0.5. Follow the release notes KB which are as below: * Backup the entire CiresonPortal directory (i.e. c:\intepub\CiresonPortal\ ) on portal server 1 & 2 * Stop the CiresonPortal website in IIS on portal server 1 & 2… -
How to alias the workitem as ID to make the ID clickable when one of the joined tables also has ID
Help! I have created a dashboard and the SQL works fine until I join in a related item - it works fine in SQL, but in my dashboard it doesn't - I think it's because one of the tables I am joining also has an Id - the SQL that works in the dashboard is: SELECT Wi.WorkItemId AS [Id], Title, StatusDS.DisplayString AS… -
Re: Sorting Service Request Area
Hi, the list values are based on enumeration IDs so if for instance you have a value currently "hardware" and change the name to "US based Hardware" this will change all current requests in the system that have this area to the new displayname as the background item remains the same. you can move these items up and down in… -
Re: [How To] - Quickly View Existing Workflow History of an Incident
And for those who want Local Times USE ServiceManager; SELECT TOP 1000 LT.[LTValue] AS 'Workflow Name' ,Wflw.[RuleName] AS 'Workflow InternalName' ,JobDetail.[ErrorCode] ,JobDetail.[ErrorMessage] ,JobDetail.[LastModified] ,JobDetail.[Output] AS 'Workflow Actions Log (XML)' ,DATEADD(mi, DATEDIFF(mi, GETUTCDATE(),… -
Sync Issues
The sync seem to be really slow. 2 days ago i added a new user to a scsm role and to the cireson analysts group. late yesterday afternoon she got access to the portal. that took nearly 24 hours. yesterday afternoon we found that she had only read rights, so she could not edit any work items. so i added her to another… -
Remove test data from CiresonAnalytics DB
Good day, We have completed our testing and going live soon :-) I have completed the following steps thus far: * I have deregistered the Datawarehouse, uninstalled SCSM from the DW MS, deleted the DW DB's, reinstalled SCSM on the DW and registred it again. * I have removed the data from SCSM by running the following:… -
Advance Request Offering MP - Last Modified Date - Grooming
I am planning to implement v7.x including the new Advance Request Offering management pack. I am concerned with the impact this will have on grooming. We groom IR’s / SR’s every 90 days and currently have ~25K closed IR’s and ~45K closed SR’s. with the last modified date being updated for all IR’s and SR’s, in 90 days I… -
Re: Recreating SCSM mail subscriptions with SCORCH
This is a similar issue I had with e-bonding tickets from an external vendor using ServiceNow and our SCSM solution. Knowing when to do what. I do not use monitoring activities on SCSM tickets. The reason is the activity is not truthful and prone to accidental triggering if the SSM service process has to be restarted or…