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Review Activity / Line Manager Issues
Hope i've put this in the right place, not really a Cireson issue more of a SCSM / Ad Connector issue. Backstory: Some of our staff log tickets that have line manager review activities attached to the template, we notice that some line managers aren't getting populated in the review activity, but just for a subset of… -
Re: Notify Analyst workflow intermittently not running
They say there may be a way but what that's telling me is they don't know if that SCSM feature exists.... I think what they are referring to is creating a Management Pack Override (which is a management pack). But I don't think there's a value for a start delay... there is a tutorial on how to disable a workflow via… -
Re: LSM and multiple AD domains
Cireson SCSM Lifecycle Management Our goal is to be able to push settings tested in lower DEV and QA environments to Production environments. Our DEV and QA are in a development AD Domain While Prod is in a production Domain. Since it has a Copy settings function, I assumed it would do that as well. Throws this error: [29… -
Re: Cireson WebPortal Database Table [Access_CI$User_ConfigurationItem] using too much hard drive space
Damn, it appears our TEST ENV. still generates the 500+ million rows. On our Test Env. we have ~30,000 Config Items. On our PROD ENV. we have ~180,000 Config Items. On both they have the same connectors for AD Users and AD Groups and both exist on the same domain, but have different SCSM Management Group Names because… -
Re: I have been having problems with SCSM TempDB growing too large
Grooming is working. We only have 365 days right now. Not using the Cireson Portal, just the Notify Analyst and Autoclose. (we have the Provance Suite (Provance Asset Management w/ GridPro Analyst and /w itNetX self Service) and I am hoping to convince management to go with Cireson after we work out all the bugs with the… -
Re: Survey app not mapping work items to survey results / no reports
That's the code that would be used in the [SCSM Console >Administration > Notifications > Templates] that would be triggered and sent out to an end user, because you are instead using SCORCH you have the right idea of grabbing the "SC Object Guid" of the WorkItem and adding it to the link. It is possible the permissions/… -
Re: Use Chat Bots to create Incident/ServiceRequest using Cierson Portal API
I forgot to log my comments here, we were able to complete this requirement. We just used the API guide and one must combine the commit API call with the Json input, to create the new Incident/Service Request.Example below: All dynamic populations like incident Classifications can be handled in the jnode query just by… -
SMLets Exchange Connector not updating RA's
All, We have been using the SMLets connector for while and love it. However, over the weekend, it appears that an email move to O365 has broken Approving RA's via email. While the mailbox hasn't changed, emails arrive and get sent for completion, creations, and even RA approvals, the approvals are not processed. That is,… -
Re: creating an action log entry with javascript
@Roland_Kind I found this script in the Knowledge Base and it just so happens to do exactly what I need. I have some experience with Javascript but not to this level. The bold area is the line that the debug tools are pointing to as the problem. Thanks for looking at this. app.custom.formTasks.add('Incident', "Resolve… -
Re: Outlook App - Able to Show and Use Parents
Last I heard from @chris_ross in Dec. 2015, it was on their roadmap but they were reworking activities at the time. If my code created in my own time below kick starts them into doing it sooner, that's why I posted it >:) //Search Criteria for finding Parent Incidents Dictionary<string, string> searchCriteria = new…