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Re: Console is crashing because of special character
Yeah, this is a mess. What version of the portal are you running? Cireson made a mistake when they added a new way to process ROs, and forgot to encode special characters in an XML string, before committing it to SCSM. You can fix it manually with powershell, by getting the WI object, getting the UserInput property as a… -
Re: Problems with Google Chrome
Anecdote time... We had issues recently with this (Chrome and FF equally affected), which led to us having a disastrous 9.4 upgrade because our pre-prod testing was completely invalid (unknown to us at the time, though). The problem is that clearing the cache didn't get rid of the old, cached files. Nor did using incognito… -
Re: Auto populate a request offering field
Got it sorted after much perseverance. Narrowed the scope of the script so only runs on a specified request offering and I dare say there is some room for improvement but what I've tried to do (where logically it makes sense) is name the questions after the returned api values so they can be parsed without any translation.… -
Re: Active Directory Group Membership Management
I think this will be hard to achieve, but it can be done, though it might not be the exact experience you have in mind and there are some stepping stones to defeat before you can even start making the request offering and the automation. Just like you can list the computers from the Primary User, you should be able to do… -
Using Baseline and Latest - Together!
We wanted the best of both worlds and I don't see too many people talking about this. So I thought I'd share the rather simple way we've addressed running both release channels. When it comes down to it, I'd like to think we're dealing with two groups of people: The IT department wants new features to use and test (latest)… -
Problem with powershell activity
I had to Change our PowerShell activity for Service Request Quick and Close. With the following command the Assignment went wrong for our Group Team Netzwerk. We have a Team "Team Netzwerk" and "Team Netzwerk physikalisch". If I choose Business Service "VPN" the Support Group Setting is set to "Team Netzwerk physikalisch"… -
Portal Tip - Increase the Height/Size of a Request Offering Text Prompt > 1 row
On a request offering form there can be a text area prompt to capture text input from the user. In some cases the amount of text expected is pretty short such as a title for a work item, a user name, a computer name, etc. In those cases it is appropriate to have a single line text prompt which captures the input but… -
Software Asset Reconciliation
Reconciles Assets by exporting to separate CSV files using powershell and Cireson Asset Management. import-module smlets $itemsWithAssets = @() $itemsWithoutAssets = @() $outputFilePath = "C:\temp\" $outputFileName_WithoutAssets = "itemsWithoutAssets.csv" $outputFileName_WithAssets = "itemsWithAssets.csv" $saveAsXLSX =… -
SCSM console freezes and won't open again after editing offerings
Since quite a while, we have an issue that a lot of people report a non-responsive SCSM console or even the portal that won't list users to assign them to a ticket or they cannot save a ticket or others. SCSM is 2012 R2 UR9 on WinSrv 2012 R2, SQL 2014 SP1. Keeping an eye on it to figure out the reason, it looks like that… -
Error in Cireson Notification Activity
Today, I installed the Cireson Notification Activity App, as we could need this a lot. I imported the MPB File first, then the two xmls, afterwards I copied the workflow.dll to my ServiceManager folder and as last step, I made Health Service State reset on our Primary Management Server. Afterwards I opened the Licensing…