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Re: For ARO service request with multiple MA's
You don't want to delete, you may think you do (I know I did once!) but you don't. Just hear me out - If you delete a Work Item out of SCSM, you will have zero means to determine what happened to it because you no longer have auditing of that thing. So the only thing left here is to infer what could have happened to it and… -
Re: Has anyone had any luck getting the UpdateWatchlistByWorkItemId API to work?
I have started playing with the Cireson API myself and it appears UpdateWatchlistByWorkItemId does not work at all. I also in IIS > Sites > CiresonPortal > Authentication > Enabled Anonymous Authentication since we use Windows Authentication through the Portal. First of all, Cireson should make this a POST Method as this… -
Re: Handling Activities
For my work, I am in the process of building a Reviewer Portal using C# MVC format. It only uses Windows Authentication (which means no login screen) and using impersonation on the connected user I am able to have them connect to the SCSM SDK code which then allows a quick way to view their RA's, leave a comment on the top… -
Re: How do you prevent sending the comments marked as private out to a user when a ticket is completed?
I am using notify analyst but that is only sending to the technicians. When a ticket is completed, it goes through the workflow called service request event workflow and then an update within that called "Service Request has been Completed - Sent to End Users". That monitors criteria of changed from with its groups of…