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Re: Slow "save" time
to open work items, with our without CI´s have no notable difference for me. the problem is to save new incidents, SR and to save new orders/request offerings. i tried now this morning again. I created an incident via the "+ new". i waited until the time 07:33:30 and then i hit "save". it took time, i got a "page stopped… -
Business Services in IMs and SRs
Hi, maybe someone from Community/Cireson can answer, share their experiences or write best practices. We just had discussions with our colleagues analysing and adjusting our business processes. They say business services (BS) are the cornerstone of ITIL driven environment and want them mapped to each SR and IR for basic… -
Cireson Community - How to Set an Awesome Profile Picture
Hello fellow community people! Since I had to figure this out myself, I thought I would write a FAQ that you may find helpful for setting your own profile picture. In general, this process is super simple - just click on your name to go to your profile then choose 'Change Picture' Here's what that looks like... (remember… -
How to use change dashboard data source without page reload?
The scenario: per the title, I have some custom controls on my dashboard pages that add querystring params to the URL and refresh the page to get all the widgets to recognize them. Essentially identical to this: https://community.cireson.com/discussion/4161/duplicate-dashboards-for-multiple-support-groups This works well,… -
Team Requests are empty
Hi, do the following steps: * Create a group in Active Directory and put the people in it that are members of the same "team" group - this could be the users that work for the same customer (see Service Providers scenario above) or users in the same department (see Departments scenario above) or any other grouping that… -
What is the best approach to forcing updated custom tasks javascript to browsers ?
Every week or two we make improvements to our javascript in custom tasks. We're also finding that in the days following an update our analyst's browsers will sometimes be running old code with new because the browser has cached the javascript code. We've been relying on users forcing the cache to clear (ie in Chrome, F12,… -
Re: Batch edit/change Hardware Asset ID and Display Name
$SMDefaultComputer = 'YOUR SCSM SERVER' $hwAssetClass = Get-scsmclass -name 'Cireson.AssetManagement.HardwareAsset$' #the old HW Asset $oldHWAsset = Get-scsmobject -class $hwAssetClass -filter "HardwareAssetId -eq $oldID" #Hashtable with all values, key is the name of the property inside the class, and the value comes… -
Re: Support for URL Parameters to populate Request Forms of Request Offerings
A colleague and I have come up with a work around to this in the last few hours, which i hope is useful to anyone who is looking to implement this style of functionality. Add the following to your custom.js: addEventListener("load", function () {var hashParams = window.location.hash.substr(1).split('&'); for(var i = 0; i <… -
Re: Deleting obsolete Windows Computer CI's and HW Assets
Aye, the number of CIs would indeed have an impact on loading speed for views in both the console and the Portal. In the console, opening any view will load a maximum of 500 objects. It will then let you load all remaining. Depending on the type projection that the view uses, this may take 10-60 seconds to finish loading… -
Re: Portal Grid Task - Enable "Instant Message Affected User"
After a little research there appears to be a lot of discussion on updating multiple statues on a single HTML page, so needless to say it'll require some more investigation. Whichever the case, that means showing it for a single user should be relatively simple based on the above experience of mine. So building upon…