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Unsaved data and custom tasks
Is there a way to commit a page prior to running a task? I have implemented a custom tasks to add Manual Activity to a Service Request and Incidents. After the tasks runs it refreshed the page so that the user can now see and edit the manual activity. However, if there is unsaved data on form when the task runs the user is… -
Re: View Model values documentation
Hi @Jeff_Landers Shane is right, as per that article not all pages have a viewModel but if you are talking about WorkItem / ConfigItem pages, they will all do. How do you know whats is what?? You just have to know... No seriously, you can look things up but you are subject to the odd names that SCSM (and maybe Cireson) has… -
Re: Question about Run .net Script Activity
Hi @Brett_Moffett Thanks for the response! I've been messing around with what you sent me for a little while now, and I think I have two issues, and I don't think they're related. First things first, I created a testing .net script activity in SCO so I can just make changes on a whim. I molded the script inside the article… -
Re: Passing Data from one Runbook to another
Hello @Vik , this is the code: import-module smlets $scsm = 'YOUR SCSM SERVER' $SRName = 'ID OF YOUR ServiceRequest' $cID = 'CHILD ID YOU ARE LOOKING FOR' $srClass = Get-SCSMClass 'System.WorkItem.ServiceRequest$' -ComputerName $scsm $sr = Get-SCSMObject -Class $srClass -Filter "Name -eq '$SRName'" -ComputerName $scsm… -
SSP not works after install - Cache builder is unable to start
Hi guys, I have issue with portal. Install process is finishing with status "Success with Warinings!" and reporting warning "Unable to initialize platform". Platform Cache service is working but Cireson Cache builder is still failing. In Builder log I can see: 2018-10-25 15:14:31,221, INFO [MAIN]: ============== STARTING… -
Custom PS Script Issue - User Input to Activity Description
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Support FAQ - I dont know where to start or which KBs to read first?
The amount of knowledge articles can be a little overwhelming at first so let me list the must reads to get your knowledge up to speed quickly. I spend a lot of my day answering questions or helping solve issues by simply summarizing these KB’s and have these memorized now to be our customers human Cireson KB search… -
SQL Server - Free Cache
Long story short, SCSM was really really slow. While a restart of the SQL Server or failover will fix the issue if it's a memory leak type of deal (like cache not being freed), it was time consuming and I don't want to have to mess around with that. Therefore, I came up with an SQL script to meet the business requirements… -
Re: Work Assignment--do not assign things to me while I am away
Some of the cheapest/"worst" ticketing solutions like those "help desk only" ticketing apps have this, while some of the bigger, more established ones do not have this, or have poorly implemented it. Yet I think we can all agree that anything to prevent unattended requests would be good. There are some 3rd party tools out… -
Re: Database Blocking Issue - dbo.p_Entity ChangeLog Snapshot;1
I made a program called Advanced History Groomer to attempt to combat the sheer amount of history that builds up within SCSM to purge history records no one cares about! Obviously this is more of a preventative tool than a fix after the database is too full to run grooming jobs within the timespan it has. SCSM was never…