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SSP not works after install - Cache builder is unable to start
Hi guys, I have issue with portal. Install process is finishing with status "Success with Warinings!" and reporting warning "Unable to initialize platform". Platform Cache service is working but Cireson Cache builder is still failing. In Builder log I can see: 2018-10-25 15:14:31,221, INFO [MAIN]: ============== STARTING… -
Custom PS Script Issue - User Input to Activity Description
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Support FAQ - I dont know where to start or which KBs to read first?
The amount of knowledge articles can be a little overwhelming at first so let me list the must reads to get your knowledge up to speed quickly. I spend a lot of my day answering questions or helping solve issues by simply summarizing these KB’s and have these memorized now to be our customers human Cireson KB search… -
SQL Server - Free Cache
Long story short, SCSM was really really slow. While a restart of the SQL Server or failover will fix the issue if it's a memory leak type of deal (like cache not being freed), it was time consuming and I don't want to have to mess around with that. Therefore, I came up with an SQL script to meet the business requirements… -
Re: Work Assignment--do not assign things to me while I am away
Some of the cheapest/"worst" ticketing solutions like those "help desk only" ticketing apps have this, while some of the bigger, more established ones do not have this, or have poorly implemented it. Yet I think we can all agree that anything to prevent unattended requests would be good. There are some 3rd party tools out… -
Re: Database Blocking Issue - dbo.p_Entity ChangeLog Snapshot;1
I made a program called Advanced History Groomer to attempt to combat the sheer amount of history that builds up within SCSM to purge history records no one cares about! Obviously this is more of a preventative tool than a fix after the database is too full to run grooming jobs within the timespan it has. SCSM was never… -
Re: Business Services in IMs and SRs
To expand Peter on this so more people can understand: Our IT governance team wants to map each service request and incident to a business service so they can start doing reporting like how many SRs / IRs of which business services were closed / completed / are overdue etc. for a certain timeframe. We already have the… -
Re: Grids not populating on mobile - Are blocked CDN's the culprit?
The tools are very limited in the mobile browsers. I can get a console in one of them, but the only thing I get is a (very long) list of CDN's it is trying to hit. The timestamps coincide with when I load the Cireson portal. On the desktop, I do not see any references to those CDN's when I look at the dev tools, even when… -
Re: Has anyone had any luck getting the UpdateWatchlistByWorkItemId API to work?
I have started playing with the Cireson API myself and it appears UpdateWatchlistByWorkItemId does not work at all. I also in IIS > Sites > CiresonPortal > Authentication > Enabled Anonymous Authentication since we use Windows Authentication through the Portal. First of all, Cireson should make this a POST Method as this… -
Re: Portal is now 8.9 but some customisations from custom.js work while others dont. any ideas?
Sorry that was the code for the grid picker improvement not the code for the gird picker. I found the observer.disconnect line and made the change. Cleared my cache, restarted cache builder but no luck. :( /* ----------------------------------------------- */ /* -------------- Custom Grid Search ------------- */ /*…