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Re: Business Services in IMs and SRs
To expand Peter on this so more people can understand: Our IT governance team wants to map each service request and incident to a business service so they can start doing reporting like how many SRs / IRs of which business services were closed / completed / are overdue etc. for a certain timeframe. We already have the… -
Re: Grids not populating on mobile - Are blocked CDN's the culprit?
The tools are very limited in the mobile browsers. I can get a console in one of them, but the only thing I get is a (very long) list of CDN's it is trying to hit. The timestamps coincide with when I load the Cireson portal. On the desktop, I do not see any references to those CDN's when I look at the dev tools, even when… -
Unable to Post Announcements
Our organization has installed the latest version of the Configuration Manager Ticker and are having issues posting announcements. When I check the logs I get the following (repeated): 3/28/2017 13:13:27 PM 1SA464NB99\Administrator : Checking if Announcement with ID 10ca009a25d79c7a2d1409511 has been processed.3/28/2017… -
Re: Portal upgrade
My suggestion would be: * Stop IIS across all of your servers. This will ensure it's impossible someone is using the portal during the upgrade * Take a backup of your ServiceManagement DB. You can optionally take backups of your other DBs, but the Cireson installer does not perform any modification to these core elements… -
Re: Why would I be seeing the app pool account changing a Support Group value in the WI history?
If those were the only two options, I think I would have to agree with @Leigh_Kilday. Where there is a timeout, typically there is a timer and a way to perpetuate the session. I did not give any hint to that in my last post (my mistake), but it was on my mind as I wrote it. Obliterating unsaved work at a mysterious and… -
Re: Data Retention Settings
The following is no means a best practice, but just wanted to share some (personal) rationale on the topic: Changes = 365 days, I couldn't tell you why but being able to look back at a year of changes in the CMDB without resorting to the DW feels right for some reason Incidents = This depends almost entirely per… -
Re: Remove Favorites - SC / RO
Hi Shane, I tried the following code and the clicking on icon doesnt work: $(document).ready(function(){ //Since this uses a mutationobserver against a guaranteed-to-exist object, make sure we are only on the Home alternate page. if (document.URL.indexOf("/View/02efdc70-55c7-4ba8-9804-ca01631c1a54") === -1) { return; }… -
Re: New Support Home Page
@Justin_Workman I think for us it would be good to keep a customisable welcome section: I would keep the search bar with the drop down option (our end users prefer this search option): It would be good to have this more central (just under the search bar) : Instead of Request Account it would be good to have something like… -
Re: New feature request / bug report for free ticker app.
Hi Emil, Great to hear from you and glad to hear that you like the app. It's always great to hear from our customers, especially when they have good things to say about the work we've done. It helps us know what we're on the right track to helping create solutions that you all want. There is a specific location in the… -
Re: Hardware Asset per Location sql query ?
Hello Stephane, You will need to join to the RelationshipGenericView view for any of these items. Here's the location addition: SELECT HWA.Name_8B938849_A621_7754_D33B_BD8E54DC10B4 as [Asset], CASE WHEN HWA.ObjectStatus_4AE3E5FE_BC03_1336_0A45_80BF58DEE57B = 'acdcedb7-100c-8c91-d664-4629a218bd94' THEN 'Deployed' ELSE…