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Create Config Items in Cireson Portal
Ever wanted to be able to create Config Items via the Cireson Portal? Check out this community solution: Install Copy Files to CustomSpace as per your structure. Suggested structure is CustomSpace CustomCode CustomCI CustomCI.js Copy the script loader line into custom.js If you are not sure how to use script loader, check… -
show all workitems of an enduser quickly
Hi Folks This is our use case: * enduser calls an employee of our ICT Service desk and talks about some recent tickets where he was affected to * service desk analyst needs to search the whole ticket history of that specific user, the get an overview. therefore we know 2 inconvenient ways: - open an existing workitem,… -
Re: RA - Approve / Reject Comments in Email Notification / Require Comments to be Entered?
@SCSM_Creator we currently force comments when rejecting review activities, here is a cut down version of the file we use to do this I haven't had time to test this one 100% only to cut out code that is used for in house specific stuff. just load it in your custom.js preferably with the script loader function, you may need… -
Re: Put All Users in End User Role
Hi @Brett_Moffett Thanks for the reply, I'm on version 10.1.1. It still takes me around 20 minutes to start the cachebuilder, this wouldn't be an issue if it didn't freeze up multiple times a month and stop syncing tickets requiring a restart to fix and frequently the cache builder will fail trying to get the domain users… -
Re: Reporting on Basic List Selection?
Hi @Adam_Dzyacky, and thanks for further response. However the thing you are describing there is the thing I was describing in my last comment, hah! I do know all about simple lists and how to create and configure them. My main question in all of this is, how can we pull data and reports based on the spread of selections… -
Re: Change Request Hangs/issues with attachments
If you have two portal servers you setup sticky sessions via your network load balancer Recommend you up your sessiontimercountdown with it set at 60 they are only presented with a one minute count down. For me when they click the renew session while the 1 minute counter is running down it will perform the session renew… -
Query to determine which reviewers have voted on a Review Activity
Hi there, I'm trying to get a query working to help our CAB operations, to see which reviewers have not yet voted on a particular RA. I am finding this is a bit of a puzzle that is testing my pretty meagre SQL skills. I have been working on something based heavily on Brett Moffet's very helpful blog post that (I think)… -
Action Log queries
The following query will let you grab the Action Log + Analyst + End User comments from an Incident. This requires the latest version of Analytics available with v11.2 of the portal. --Define the Incident whose Action Log you want to grab DECLARE @incidentID nvarchar(10) SET @incidentID = 'IR1235' --Get the Action Log… -
Service Manager 2016 with Cireson Analyst Portal - Infrastructure
Good day everyone, Sorry if this is a duplicate question... We are in the process of implementing Service Manager 2016 with the Analyst portal. My question relates the the amount of servers that will required and how we can scale up. For some background: We are a University with about 65000 students and 5500 staff. For the… -
Re: Creating a random sampling for survey
I've done something slightly similar (more of a lottery/random thing) wherein a runbook is attached to select IR/SR templates and said runbook has a PowerShell script that runs something to the effect of: $randomValue = get-random -minimum 0 -maximum 100 if ($randomValue -eq 42) { $triggerResult = $true } Then in the SCO…