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Re: Service Manager User Import / Commissioning
Ok, finally got the solution. It is not perfect and I must say this was my first encounter with Orch and my PS scripting is not up to standard. What is seen below is bit and pieces from all over the intertubes, so I'm just gonna give credits to the internet... :-) Here is what the runbook looks like In the first step, I… -
Re: Deleting obsolete Windows Computer CI's and HW Assets
Aye, the number of CIs would indeed have an impact on loading speed for views in both the console and the Portal. In the console, opening any view will load a maximum of 500 objects. It will then let you load all remaining. Depending on the type projection that the view uses, this may take 10-60 seconds to finish loading… -
Re: Selectable Action Log comment type if Affected User is an Analyst
I have the same issue, this is now a big problem for our business since a large number of staff across our org are not using the portal to manage incoming jobs for their area, plus still logging jobs to other teams, like ICT Services. Dealing with users who are analysts, but still log jobs and want to add comments to jobs… -
Custom DataSource variable
Hi. I have created my own get userinfo query, i basically gets everything that GetUserRelatedInfoByUserId gets. The problem with my enviroment is that it takes up to 10 sec before that API call is finished. and /Search/GetObjectProperties does not include email We use it to fill in textprompts with userinfo like Office,… -
Microsoft Recognizes Cireson for Cloud & System Center Excellence with Gold Datacenter Competency
Cireson, world leaders in Microsoft Cloud and System Center, today announced they have attained the Microsoft Gold competency for Datacenter, showcasing their ability to deliver unified management across on-premises, service provider, and Microsoft Azure environments. This new designation further demonstrates Cireson’s… -
Re: SMA connector occasionally fails to start runbooks.
I've had no experience with SMA, but I've had SCSM/SCORCH issues recently. With any luck this is also relevant to your instance. * "Monitor" type activities in SCORCH can have filters, but are limited to the object properties and no relationships. This causes it to identify a large quantity of objects and proceeds to… -
Re: Send Email to Allow Property/Placeholder Fields from SR/Incidents
Not correct, but it works. At CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js around l. 990 var strMessage = encodeURIComponent(_vmWindow.emailHTMLMessage) insert new line above, for example: var strMessageWIDetail ="<p><br/></p><p>For detail you can visit <a href='https://servicedesk.yourportal.com/"+ vm.type… -
Re: how to handle long time paused tickets?
Use Case example we have. User is placed on legal hold. We do not want to place a service request on hold for the entire legal process. So what we do in the Service request to start the hold the last activity is to fire off a run book. The run book creates a SharePoint list entry. We then use SharePoint at the record of… -
Re: Best practice: configure permissions for the Cireson portal - need help
Hi Joe, I followed your steps and created a UG in domain 2 for my users and then add that AD group to the domain 1 domain local group where SCSM and Cireson resides. Everything works perfectly for 24 hours and then poof everyone in domain 2 are blocked from the portal. Purge the LastModified table, remove the domain 2… -
Re: How to handle Activities correctly?
The biggest part of SCSM as a global entity is to remember that Every workflow runs as a batch process. If you review the Management packs each workflow will include two rows <PollingIntervalInSeconds>60</PollingIntervalInSeconds><BatchSize>100</BatchSize> This means that only every 60sec will the workflow rule run. And…