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SMLets Exchange Connector not updating RA's
All, We have been using the SMLets connector for while and love it. However, over the weekend, it appears that an email move to O365 has broken Approving RA's via email. While the mailbox hasn't changed, emails arrive and get sent for completion, creations, and even RA approvals, the approvals are not processed. That is,… -
Drawer Tasks - Comments, Parent Incidents, and more Bulk Tasks
Having the following Tasks on grid views would be rather helpful right? This has been tested with portal 9.x, Chrome, and supports the My Work, Team Work, and All Work views. But before you deploy this into production, it's important to appropriately set expectations with this customization as in its current form behaves… -
Workflows aren't getting created/run AND SCSM Console - Administration - Workflows - Status is SLOW!
Howdy all, Recently we were having an issue with email notifications not triggering on every ticket as well as Change Requests not completing even after 15 minutes when the last activity has been finished and marked as such. When I went into [SCSM Console - Administration - Workflows - Status] it was very slow to load the… -
Re: Average Ticket Resolution Time (SQL Query)
We now use this function: -- ============================================= -- Author: Baran Kaynak (modified by Frei 2021-10-11) -- Create date: 14.03.2011 -- Description: Working Time 7-17 -- ============================================= FUNCTION [dbo].[WorkTime] ( @StartDate DATETIME, @FinishDate DATETIME ) RETURNS… -
Re: SQL Query for average resolution times
Hello, you can use this function, it also excludes time outside business hours. -- ============================================= -- Author: Baran Kaynak (modified by Frei 2021-10-11) -- Create date: 14.03.2011 -- Description: Working Time 7-17 -- ============================================= FUNCTION [dbo].[WorkTime] (… -
Re: Locking the work item
Hi, running the powershell script I get the following error:Can you please help meException calling "GetClass" with "1" argument(s): "An object of class ManagementPackClass with ID<br>7e6f57b1-a805-182c-392c-f73a2f387c5d was not found."<br>At C:\Users\cobpio0\Desktop\WorkItemLock\Give end users permissions to write a work… -
Cireson Recognized as Top 20 Enterprise Asset Management Solution Provider by CIOReivew...
Cireson, world leaders in Microsoft Cloud & System Center, has been recognized by CIOReview as one of the top 20 Enterprise Asset Management solution of 2016. This placement further solidifies Cireson’s position as a leader in the ITAM space, standing out for their ability to help organizations manage every asset lifecycle… -
Workflows not running consistently
Good day everyone, I have a strange thing happening and I have run out of things to check Problem: When users create IR or SR through the portal the workflow that changes the Support Group does not run every time. Variables: Location: Location 1, Location 2 and Location 3 User Capacity: P for Staff and S for Students… -
Re: Custom WorkItem Preview on hover
Hi, I have a trouble in this function: <div>// Get item via API</div><div> $.getJSON('/api/V3/Projection/GetProjection', { "id": workItemId, "typeProjectionId": projectionTypeId }, function(data) { var preview = createWorkItemPreviewHtml(data); $('body').append(preview); $('.workitem-preview').css({ top: e.pageY - 300,… -
Excel, PowerQuery, and the Cireson ServiceManagement DB
When Cireson announced the v6 functionality of building your own dashboards in the portal with no code I was thrilled because if I don't have to write SQL...then I'm not going to write SQL. But the feature has a few limitations - they certainly aren't deal breakers by any means, but limitations none the less (querying…