Search
-
Re: UserQuery, GroupQuery and Create request on behalf
Some update since my previous post. We have now found out that the UserQuery setting is used to specifically filter and query users while the GroupQuery filters out groups, and that the SQL query behind uses a UNION to merge the results from both SELECT queries, and merge into the results shown in the Create request on… -
Re: Outlook App - Able to Show and Use Parents
Last I heard from @chris_ross in Dec. 2015, it was on their roadmap but they were reworking activities at the time. If my code created in my own time below kick starts them into doing it sooner, that's why I posted it >:) //Search Criteria for finding Parent Incidents Dictionary<string, string> searchCriteria = new… -
Re: Cireson portal grid view - remove icon column
-
Convert IR to PR
Cireson Web Portal Extension - Convert to Problem Task The Problem From the Service Manager Console, you can open an Incident and use the “Create Problem” task to automatically create an associated Problem. The Cireson Web Portal doesn’t allow this capability out-of-the-box. If an Incident was created and needed to be… -
Re: Relating two work items using Powershell.
In case someone was trying to do something similar to the goal of this project. This does not include the automation from the template i'm applying, but I can certainly provide that as well if someone needs it. param($Parent_Guid) $parent = Get-SCSMObject -id $Parent_Guid #Setting Variables $server = "<SERVERNAME>"… -
Re: Asset Management Locations
Thank you for your response! I am hoping to use Asset Management for a multitude of different uses, and reporting is going to be a large part of it. Here's a few examples of what I would like to get out of Asset Management, and why proper usage of locations is important: 1. Catalog Item Purchase Forecasting and Planned… -
Re: How much time does Queues take to apply to work items in your environment?
How many working items are getting created per minute?How many changes are getting committed per minute?Do you have SQL Service Broker for ALL databases in the farm?What Version of SCSM, SQL etc are you at? Here is a query I have that shows all the workflows and how far behind. They queues might be "hold up" by another… -
Integrating SCOM to CMDB Portal
The Cireson SCSM CMDB portal is awesome because you can browse any Config Item class that you have resting inside of Service Manager. But as the Operations Manager folks amongst us already know, syncing discovered SCOM Inventory into SCSM offers a wealth of integration possibilities around Incident management, automation,… -
Re: Using a custom list of Reviewers
Sorry I can't export the runbook file, but I can write out the steps. Our CSV files are structured like so: Lookup | Domain | Username Below are the steps in my Approver Lookup Orchestrator runbook. You'll find all of the activities in the Utilities, Text File Management, Data Manipulation and SCSM Integration Packs. *… -
Re: Notice Events - How to Use
A Notice Event is a way to provide notifications on workflow events within the Cireson Asset Management solution for any class with a notice event as well as being able to trigger on a manually configured date. This includes notification for workflows such as the impending end to a warranty, support contract or lease.…