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31. Re: How do you structure/layout your Knowledgebase articles?

    

    Comment by Paul_Dalkin · January 2017 · Home› Analyst Portal

    How do we apply this style and structure to the KB article template?

    3 results

32. How do I add columns 'Affected User' and' Assigned to' to a custom view in Cireson View Builder?

    

    Question by Alison_F · April 2019 · Home› Analyst Portal - Community

    The columns do not appear as options to add in the view builder.

33. How do you hide a Panel?

    

    Question by Martyn_Fearn · May 2017 · Home› Analyst Portal

    We have a number of different Change Request templates and we hide various elements of the base Change template depending on which type of Change template is selected. What we would like to do is hide an entire panel of a tab in one go but I can't seem to target them. For example, to hide the 'Scheduled End Date' we use…

34. Do not show Knowledge Article if it has no content

    

    Idea by Tom_Hendricks · November 2017 · Home› Service Manager Portal Feature Requests

    End users can type in a search term and see an Analyst-only KB article, but the body of the article will be blank if there is no end user content. Wouldn't it be better if the article was simply not included in their search results if it was not meant for them? I do not recall seeing this as an FR, but was surprised by…

35. SQL Calendar Widget Size. How do I stop it from having to scroll when in Month view?

    

    Question by Brett_Moffett2 · April 10 · Home› Analyst Portal

    I want to create a dashboard that contains a calendar widget that shows a Month view of upcoming changes. This is nice and easy with the SQL Calendar Widget. Just create a query that returns all active CR's and add the Calendar widget. However, the month calendar view doesn't fit within the full page layout of a dashboard…

36. How do I find GUIDs for projections and templates?

    

    Question by Anders_Wallman · April 2017 · Home› General Discussion

    Hi, I've been tasked with the implementation of a form that creates an incident based on certain fields. My plan is to use the API to resolve this. So far I've gathered that I'm supposed to use Projection/Commit to do this. However, I've been trying to find the GUIDs for Templates and Projections, but can't seem to…

37. How do I get a " changed by last person" column in the view list?

    

    Question by James_Palmer · August 2018 · Home› Analyst Portal

    thanks

38. How do I change the login screen?

    

    

    Question by Michael_Costello · August 2017 · Home› Analyst Portal

    We would like to add to our login page what Cireson has on theirs. Our current login page: What we would like to add: How is this accomplished?

39. how do i export a complete case; incident or service so it can be reviewed by an external body?

    

    Question by James_Palmer · April 2018 · Home› Analyst Portal

    how do i export a complete case; incident or service so it can be reviewed by an external body?

40. How do i create and get the Package Delivery working?

    

    Discussion by Rangarajan_CR · May 2018 · Home› Advanced Request Offering

    I want to create a Quick Delivery Template for delivery of Packages. How do I do that? Please provide the detailed instruction. I request a quick help and guidance from your team. I am trying to create a template for package deployment for a specific package. From New Template->Package Deployment Template Gave a name for…