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Analyst Receiving "UnauthorizedAccess"
I have an analyst who started receiving an "UnauthorizedAccess" error when he tries to change the status of any ticket (Incidents and Requests). I'm seeing on the community that this has been seen with end users, but I'm not seeing it being reported for analysts. He is a member of all the required groups. We're going to… -
Dynamic prompt not displaying in Request Offering
Prompt: What do you require? Simple List options: New account Changes to an existing account Additional permissions for an existing account Select New account – displays form field Who is this new account for? (this works) Select Changes to an existing account – displays form field Who is this account Amendment for? (this… -
Allow users who are not analysts to open and at least read tickets in the portal
Hi folks, I got a demand to allow certain users to read and maybe modify tickets in the portal. I'm actually stuck how to accomplish this without giving too many rights. We have certain teams that do not own a queue in SCSM and therefore are not analysts and won't see tickets in the portal. They should have access to 3… -
Creating Cireson CI Standard with PowerShell
I'm creating Cireson Standard CI objects via PowerShell. Below is my code. I am able to create a Cireson Standard CI object with the code below. However, a non-terminating error is thrown saying the 'property 'Notes' has already been added to collection'. So I checked the Cireson Standard class and it has TWO Notes… -
Problem with /api/V3/Projection/GetProjectionByCriteria
When I run the following code in PowerShell $credentials = @{ UserName='xxxxxx' Password='xxxxxx' LanguageCode='ENU' }$jsonCredentials = $credentials | ConvertTo-Json#first retrieve your access token $url = $site+"/api/V3/Authorization/GetToken"$apiKey = try { Invoke-RestMethod $url -Method POST -Body $jsonCredentials… -
Intermittent issue for RA Approvers when clicking Save on CR Record (Request Failed)
We're seeing periodically that our end users (those who do not have any SCSM access at all) who are assigned RA's are experiencing an issue when attempting to approve them. After having clicked Approve, adding comments (or not), and then clicking Save on the form, the Request Failed error appears. At this time, the… -
Re: In Version 8.9.3 Is anyone else not seeing the ability to change column widths?
I encountered the same resizing issues in the different grids after updating to 8.9.3.2012 and was able to determine that the primary cause is that the grid resize handle element created by Kendo was not adapting properly to the additional headers added in on the portal. I changed the grid resize handle's background-color… -
Re: Request Offering needs more generic fields
To add onto Adam's statement. In our environment we use both. One we use the ARO to assist with the Multi Mapping of prompts and adding text into the description. If you look at this tread you can see some screenshots of how others laid out their description fields (and note you can do the same to Any data field)… -
Re: Query field for Servcie Request like "Create request on behalf of"
To assist anyone else who is using this. To get the user inputs out of the request I needed to add (2) XML Queries. The first one to get the User input data, the second to pull just the answer I was looking for. I only wanted to grab the Display name from the Query results so I could use it to update users pictures in… -
Re: How to populate data from PRIMARY USER, CUSTODIAN, LOCATION in a table