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Error in saving incident request from Analyst portal
We have a requirement to enabled Pause/Start the SLA depending on priority of incident request. We have implemented the changes suggested in the link http://blog.scsmsolutions.com/2013/02/sla-in-scsm-2012-part-3-hidden-features/ When we test through console everything works fine. But when we open the request and try to… -
Request failed for Approval
Hello, when a user wants to approve an approval request with the green button, the error message : Request faild..... is displayed. but when he gets back into the activity and he clicks on approve it works? I have this message in Console.log: 2017-11-29 15:17:42,184, ERROR [ 1]: Unable to validate license. Error: No… -
API for new SR from template
Hi! I'm trying to create SR from a template using Cireson API with PowerShell. The code looks like this: <div>$SAM = "sche1223"</div><div> $Site = "http://servicedesk.cpcpipe.ru"</div><div> $CIRUser = Invoke-RestMethod -Uri "$Site/api/V3/User/GetUserList?userFilter=$SAM" -UseDefaultCredentials -ContentType… -
Re: Notification filters or by analyst preferences?
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Re: Work Item Time Pending/Active
@Peter_Miklian I ended up making a sql function that can calculate this value for a work item. USE [ServiceManager] GO /****** Object: UserDefinedFunction [dbo].[GetPendingTime] Script Date: 6/30/2021 2:22:47 PM ******/ SET ANSI_NULLS ON GO SET QUOTED_IDENTIFIER ON GO CREATE FUNCTION [dbo].[GetPendingTime](@baseId… -
Re: I see an 'escalated' checkbox on our IR (incident) work items, but not on SR (service) work items?
Sure thing @David_Johnsen. Open the Service Manager Authoring Tool Hit the refresh button Class Browser Search for "Service Request" Right click on it and select "View" In the "Management Pack Explorer" section of the Authoring Tool, right click on the "Service Request" class and choose "Extend Class" Create a new… -
Re: Folder picker in cireson portal service offering
It is possible, but how the data (folder paths) get there is a different story entirely because of how lists work inside of Request Offerings. 1. You can't select an external data source to query (although that'd be a great idea for how to improve the Cireson Advance Request Offering) 2. Simple List - You'll have to… -
Re: Invoke the "Update Warranty" task from powershell
I am just wrapping up pulling in warranty data from dell as well. The ContractStatus and DaysLeft fields on the Warranty object can be set in Orchestrator, so I just do some date arithmetic to find the days left (or 0 if past) and then some additional logic to set the string value of Contract Status to Warning, Expired or… -
Re: API help committing work item updates
Hi Raymond, This is excellent work. In fact, its a bit too excellent, its far more complex than it needs to be. This would be ideal if you wanted to perform this function as a standalone task elsewhere in the portal or on the web but if you are already on the CR page, then the first half of this is done for you. You can… -
Re: Create SRs in bulk from an Excel file
In my experience the blog that @Roland_Kind shares functionally works, it has a flaw that you will find other posts about. The flaw is the SMLets when applying a template that contains the activities the activities will not go to in-progress, they all just sit at pending. Also the Activities are missing their assigned…