Search
-
Re: Analyst by Groups task not working in Win 7 with new version of the Analyst Portal(8.4) Any ideas?
-
Re: Remote Manage app - Remember Clients
-
Reminder Notifications using Notify Analyst
Reminder Notifications work well, but it sends reminder to the analyst for all his/her open assigned tickets. It would be very useful to fine-tune these reminders based on Resolution deadlines so that analysts can adequately address the tickets needed. Example - A low priority case with a 10 day resolution time - configure… -
Re: Portal Asset Search
Hi Joivan, I recently installed the v6 of the Portal in our LAB to test our customizations and the Portal Asset Search is causing issues with IE 10; I tried both versions of the script (Legacy and Non) and both cause the portal to break and cause nothing to work (views, forms, etc). As soon as I remove the AssetSearch .js… -
Re: Problem with portal after restore
-
Changing colors of highlighted text in incidents and other requests in the portal
The usual color of text in an incident or request in the portal is black. When highlighting this text (name, description or any other text) to get it copied, the color of the text changes to white, the highlight color is a light blue/grey. With Windows 7, this is more or less still readable when being highlighted. With… -
HOW TO - Summary Report - Cireson Hardware Assets
USE [ServiceManager]; WITH EnumText AS ( SELECT DISTINCT Enum.EnumTypeId, Enum.EnumTypeName, LT.LTValue AS 'EnumText' FROM [dbo].[EnumType] Enum (nolock) JOIN [dbo].[LocalizedText] LT (nolock) ON LT.[LanguageCode] = 'ENU' AND LT.[LTStringType] = 1 -- 1 is localized DisplayName for the element, 2 is Description AND… -
Anyone else having issues with PowerShell Activities getting "stuck" in progress?
Occasionally, PSAs will hang indefinitely in an "In Progress" state. As a workaround, we find the ones that have been in progress for over an hour and set the status to "Rerun" and they always successfully execute on a subsequent run, usually in less than a minute. I've found these two variations of errors in the PSA logs… -
Notify Analyst - Hide Pending Activities on Reminders
In the latest release of the Notify Analyst app, the Reminders now include all Pending Activities. When you have several types of workflows that may have up to 10 MAs, and then you have 10 or more active Work Items, you see that the notification will have 100+ entries. This is posing a problem to the Support Groups. We… -
Relationship problem
Hi Team! We have a problem, when we create service request with qery result and add 10-15 user(CI) this SR create 10minutes. Next case: we create template and add Review Activity in this RA we add 10-15 approves, after we create Service Request through this template and this Service Request create 10minutes. How we can fix…