Search
-
Re: Incident backlog trend
If you're looking for a graphical representation you could take a look at the code I posted in https://community.cireson.com/discussion/5518/sample-code-for-dashboards-300-blog#latest Otherwise here's the sql query we use for a line graph for past 3 months of incidents of priority greater than 3. WITH Dates AS ( SELECT… -
Re: Work items sort/group by Customer/Organization
-
Re: adding change calender in analyst portal
Almost there. You need to drag it to Level 1 or 3. Level 1 are the top level nodes down the side. Level 2 is just headings on fly-outs and Level 3 is the items under a heading in the fly-out. So by making it Level 2, you've just made a heading called Change Request Calendar. Drag it under Calendars (2). -
Re: Requests created by exchange connector has no created by user
-
Announcement Access Groups
Currently using an announcement you have to assign an AD group that determines who will see what you are posting, but you can only pick one group. It would be great to be able to choose multiple groups. For example, If I have an announcement for 3 departments out of 20, I would like to be able to set the announcement for… -
Re: Post-Installation Problems
-
Re: Software Asset Counts
There are 3 options: 1) In the Asset Management settings, you can just change the Software Update time to now +5 mins. 2) In the SW Asset view select some or all in the view using Ctrl, Shift or Ctrl-A, and select the task. 3) Wait for the scheduled run time that shows in the setting you look at in #1. Should be daily at… -
Editing Resolution Window
-
Re: How does your service desk triage IRs from Portal only? (we don't give access to console)
So the solution we've gone with for triage of incidents involves. * Needs Portal 6.03 - no cache so dashboard refreshes. * SQL table widget * Class extension created for TRIAGE field in IR * SQL code connects to Service Manager DB for the new class extension * IR form updated to include - Urgency = TRIAGE (1, 2, 3), IF 2 &… -
Re: Advice on Archiving tickets