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Incident - Business Service Relationship Query
Hello everyone, would anyone be kind enough to help me build our custom SQL / Odata Query? In our environment, we started with pairing the Business Service Class to our Incident Records (as a relationship to the "affected services" section of an IR). We'd like to have this visualized through a query - chart widget… -
Cache Builder and User Roles
Hi @Justin_Workman, figured this would be a good place to continue our discussion from this morning about the cached builder and scoped access. Here is an output of all the roles and their memberships: USER ROLE: RTS Portal End Users USER ROLE: Change Managers USER ROLE: Incident Resolvers DIRECT USER/GROUP:… -
Importing User objects using csv failed with error message
Hi folks, today, I wanted to import some users again, as I did already a couple of times. The first 3 test runs "Synchronize Now" were to eliminate any wrong characters or other typo mistakes. When the log didn't mention any more errors, I removed the test mode of the connector and synchronized again, but didn't check the… -
RequestedByUser Field in Cireson Portal
Hi Community, I have recently been in discussion with a few customers about the possibility of adding in the RequestedByUser field onto a WorkItem form. Currently, this does not work due to the field having the same target name as CreatedByUser, both which share the property name "CreatedWorkItem”. This is an issue in… -
Experiences with access rights in the portal and manual restart of the Cache builder service
We have a lot of impatient users who would like to have access to certain requests in the portal asap. According to the KB article, some changes are synchronized to the portal DB every 2 hours, others get synchronized every 24 hours. Which kind of acess rights belong to which action? - adding an AD Group to a user role in… -
Custom Form for a Work Item class is not shown if the corresponding Cireson Preview Form is enabled
This is caused by a console bug. There are 2 types of forms, forms used by classes when you edit that classand forms marked as "overview" forms that are used in the preview pane. When you edit a class, the console gets all forms for that class and alpha sorts their Guids. If the first form found isan overview form, it is… -
Cireson Asset Management Training Program
Designed for your entire asset management team, our Cireson Asset Management training program will help you get the most out of your Cireson solution and realize the full value of your software and hardware asset management program. Over our two-day course, we’ll provide an overview of Cireson Asset Management in relation… -
Re: SCOM "Company Knowledge" Integration with Cireson HTML KB
@Tom_Hendricks - I too JUST did the same thing in SCOM (although just went straight to the view so you see the search box and all Knowledge Articles). For anyone interested in this crazily quick walk through in SCOM - 1. Authoring -> Management Packs Objects -> Tasks -> New Task -> Console Tasks -> Alert Command line OR 1.… -
Re: Best practice: configure permissions for the Cireson portal - need help
I have the same problem, it works if the tables are truncated and cachebuilder restarted, but then next day the user from domain 2 is blocked - user can enter portal but with no rights. Did you find a solution for this? Domain 2: Universal Group (scsm_readonlyoperators) with User X Domain 1 (where SCSM resides): Domain… -
Re: Slow "save" time
Hi and thanks for the reply, i will answer them one by one. * No, we don't have the same delay in the console on the portal server. But I have asked Helpdesk to use the console on the portal server the whole day. * Can't find any errors/warnings about grooming failures. * Regarding the sp_who2, is it blocks in the…