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Re: How do you hide form elements dynamically?
Martyn You are correct you will want to do something similar to the linked discussion, using an onReady custom task. Read more about it in this KB Article: https://support.cireson.com/KnowledgeBase/View/1188#/ But just off the top of my head app.custom.formTasks.add('ChangeRequest', null, function(formObj, viewModel){… -
How do you get Work items affecting this configuration item to work
We have been inputting the hardware items into tickets under configuration items. Is there a way to have those tickets displayed for the hardware item under related items on the Hardware Asset form? We are trying to track issues connected to machines and im trying to figure out the best way to do it. Anyone have any ideas? -
How do I get my scsm email notification to look like cireson
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How do you deal with the lag between Console changes and Portal?
I am just wonder how other deal with the time it takes for changes to populate from the console to the portal. When I do something like create or even change something in the console such as a advanced request offering it can take over 2 days before it will show-up in the portal. This seems ridiculously long to me, anyone… -
Re: How Do I Get ID of A Request Offering Before Published?
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FAILED - The item you requested either does not exist or you do not have access to view it.
Today we ran into an issue of our own making. When trying to open an older, Closed Incident, we received an error, "FAILED - The item you requested either does not exist or you do not have access to view it." Checking the SCSM Data Retention settings we see that we have the Incident Retention time at 90 days. So it appears… -
Invalid Regular Expressions in AROs do not error when you click Next, only Save at the end of form
Invalid Regular Expressions in AROs do not error when you click Next, only Save at the end of form This is quite annoying as the users have to go back multiple pages to find the error. It would be nice for it to act like Required Fields do and error when you try and go to the next page. Apparently this is by design though… -
Re: the engineer does not appear in the group
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Re: Entering Problems and linking to Incidents - How is everyone doing it?
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Do Manually added Activities get added in the parent que?