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SCSM / Cireson Road Map
Hi, We are in the process of developing a high-level roadmap for 2017. We are currently running SCSM 2012 R2 U9, SCORCH 2012 R2 U7, Windows 2012 R2, SQL Server 2012 (no SP installed), Cireson 5.0.10, IIS 7.5, WMF 4.0, .net 4.50 Does anyone have a proposed order of moving to current state of all the major components (SCSM,… -
Re: I am looking for versions comparison of the cireson portal SM?
Quite a lot has changed since V3.8. Fortunately, every release is paired with a release notes KB article. You can view all those articles here: https://support.cireson.com/KnowledgeBase/View/94?selectedtab=enduser#/ Its quite a lot of articles going back that far, so your best bet for a high-level summary is to look at the… -
Re: Portal upgrade
Hi @Martin_Strbavy, To answer your first question about the CacheBuilder, the one running it should be updated first although it wouldn't make a massive difference if you didn't! However the CacheBuilder Service should be running on only 1 server and should be disabled on the other 3 servers. Your high level steps you have… -
Re: How to create an incident or service request that is immediately closed
Primarily as an FYI: If you wanted to stay completely out of the box, you could create a workflow in Service Manager to update the status of any tickets matching a certain pattern, once they are created. However, I did not recommend it since workflows have a high performance cost, and are also somewhat limited (in the GUI… -
Re: How would you describe your current experience with SCSM Data Warehouse reporting?
We only use the cubes as of now. There native reports doesn't cut it and the effort to create new reports is too high. The cubes enables excel-people (which most are capable of managing) to at leastt with some creativity get the job done. Even though the dateslicers are a pre-req for even the simplest of reports. Due to… -
Issues with Manage Announcements.
All of the sudden the Manage Announcements piece stopped working. If I go to the link I can see the Announcements that are in place but when I try to click on each one it errors out. With the following message. " An error occurred while processing your request. An error occurred while processing your request" Also when I… -
Ability to View Specific Field Information Contained within a Work Item By Hovering Over Title
Would like to see the ability for us to add a customization that would allow analysts to view information from within a work item (description for example since that is shared across the WIs) that would allow analysts to easily identify more information about requests that might have a very similar or sometimes even… -
Re: Does the Cachebuilder search other domains than its current one?
Thanks Justin. Actually I do know about this workaround, and that's probably going to be the solution. Either that or make some new groups in Domain A. But it is still a workaround, I can't see why the particular method/service in the C# code for the cachebuilder that looks up users does not take domain into account - I… -
Re: Two question, Sticky column settings in the portal and alternate location to send all the multi-map
@alex_kokin - The column settings are supposed to be saved between navigation. There's a bug that's causing them to not be saved currently. That will be fixed in the near future. A common approach that I've seen for "storing" output from the ROs in a field besides Description is extending the SR class with a new string… -
Re: Open Asset On SQL Dashboard View Grid Click
@Tom_Hendricks Imagine a big mahogany executive style desk. Who's in that leather high-backed reclining chair? It's you Tom, you. Smooth R&B rolls out of your speakers in the background. Someone walks through the door into your office. You turn your chair from the window to look at them, fingers tented as you swivel. When…