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SCSM DB Meltdown
Yesterday all was humming alone fine and then we received some reports of slowness for the Portal. This quickly turned out to be a complete work stoppage for all Portal users and even the Console. Our DBA found something blocking and after killing the process many times, we finally got back to normal. Tried to find some… -
Re: Default Category of Affected Configuration Items Field on Change Request
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Re: Service Offering not being displayed on End Users Portal
If you can see the SOs and ROs in the MS as shipped portal but not the Cireson portal, that almost certainly is a CacheBuilder issue.* Backup and clear the cachebuilder log file (~\inetpub\Cireson Portal\Bin\Logs\CacheBuilder.txt) * Stop the CacheBuilder Service * Truncate the LastModified table in the Cireson… -
Re: Is it possible to access a Standalone Request Offering (Published status) from the Cireson Portal?
Beware that we are not using this in production, it's just something I noticed while testing other stuff. It still works after truncating LastModified but I cannot say what happens for example after an upgrade. Should also say that I haven't tested to actually submit the form but I should be possible.. If you do decide to… -
Alter WI search behaviour to ignore seconds
Presently the WI search doesn't find datetime values where the input equals the field. E.g. A search for LastModified = 29/09/2016 15:01 does not find records that show 29/09/2016 15:01. Changing the condition to > will return it. I believe this is because the field value datetime includes seconds and the parameter does… -
Re: WorkItem Table empty after Truncate
@Brett_Moffett They are active - That's why it seems so strange. Is it necessary to give all users read rights to all incidents, so they also have access to these where they are affected users? Because we do not have that atm. Do you have an idea for the second issue with the workitem table? I have to add: New workitems… -
Re: How to remove "Instructions" ftom the portal
Hello, We actually have a KB on this - https://support.cireson.com/KnowledgeBase/View/1142#/ How to Remove Users that have been Deleted from the ServiceManager Database First stop the Cache Builder service and then run the following commands against the ServiceManagement DB: * TRUNCATE TABLE CI$User * TRUNCATE TABLE… -
Re: CacheBuilder Logging
Thanks for taking the time with a detailed response. This is all good info. I uninstalled the CacheBuilder service and re-installed. Updated the logging level to ALL, yet still no results in the log. I see that the CacheBuilder service is active, as it's posting modifications to the LastModified table in the… -
Have been getting complaints from users that a red bell is showing up on the "My Work" console.
Have been getting complaints from users that a red bell is showing up on the "My Work" console but the ticket is not breached and has plenty of time before it does. Has anyone else seen this behavior. I was given this by Cireson, but it did not work. Run this on your Service Management DB TRUNCATE TABLE LastModified;… -
Re: Change status by SMLets
Dear Morten_Meisler we have that App but I don't why, the IRs which were resolved with status "Canceled by Level 1" , The status hasn't changed to CLOSE automatically And ı have another question, I thing , maybe there will be problems with the Cireson cache after SMlets scritp. for clearing the cache there is a command…