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Re: can't record value of extended class
We can save object localhost/ServiceRequest/Save but extension field "isNewApp": true, // this data didn't record localhost/ServiceRequest/Save { "EnteredBy": this._userService.user.Name, "Title": "Analyst Comment", "IsPrivate": false, "EnteredDate": nowTime, "LastModified": nowTime, "Description": data, "isNewApp": true,… -
Re: Problem of visualization de dashboard knowledge
You may need to resync the user table. Sounds like there have been some changes and the cachebuilder service is having trouble enumerating the correct rights Lets try this: First stop the Cache Builder service and then run the following commands against the ServiceManagement DB: * TRUNCATE TABLE CI$User * TRUNCATE TABLE… -
Re: Browser crash when opening Service Offering/ loading indefinitely
Good Morning, unfortunately nothing changed. I stopped the 3 services, removed the Health Service State directory, stopped the cache builder, truncated LastModified, started the 3 services up again, started the cache builder. Page keeps on freezing / saving infinitely. 2017-08-24 09:07:48,917, ERROR [ 51]: Creating request… -
Re: Security Scoping/Performance issues - Catalog Item Groups and Open form performance
I don't have this issue now, but can remember when we were implementing the system something along the same line s happening. However nowadays we tend to schedule in the truncating of CI$User , CI$DomainGroup and LastModified. this is done on a monthly basis and we don't seem to have experienced the issue since. I am not… -
Re: Portal not working
I have had cases where I have to run a SCSM Full AD sync to pick up the user and groups properly on SCSM. MS provided this to force a FULL AD sync on the connector. In SQL Use ServiceManager Select * from LFX.datasource Locate your AD connector row and take the number and replace the # with the datasource number… -
Re: Knowledge Base: Related Items
@Shane_White First one returns nothing. In console I get this error : Unchecked runtime.lastError: The message port closed before a response was received. Second one: {"Data":[{"Id":"a6254395-3fa1-1727-dd84-3ca5958dec95","BaseId":"a6254395-3fa1-1727-dd84-3ca5958dec95","DisplayName":"Generic Incident… -
Re: How do i resolve Failed Item you requested does not exist or you do not have permissions error?
If an item cannot be found in the ServiceManagemet Database that exist in the ServiceManager Database. You will need to resync your cachebuilder service. At other times a more robust sync maybe needed: f you ever have a need to completely re-sync data with the Cache Builder, please follow the steps below: * Stop the… -
Re: Not able to re-sync offerings
Did changing the logging level get you any more information about what is going on @Steffen_Dobritz? You can also run a query to see when the various parts of the cache are being synced. It could be that your offerings are being synced but there is some other issue keeping them from showing. (Run the query against the… -
Re: Problem with promoted Views
@Adam_Stoppa - As an alternative, you could do a SQL table widget on a dashboard page. There is a token you can use in SQL queries in the portal. I believe this query will get close to what you're after: SELECT WorkItemId, Title, sds.DisplayString as 'Status', AffectedUser, AssignedUser, ts.DisplayString as 'SupportGroup',… -
Re: Cireson portal can not update catalog groups
Brian, you're correct. The Cireson portal links the authorization with the service offer. To solve the problem I used the following steps:1) I have copied specific service offerings by renaming them;2) Deletes the request offers that should not remain;3) Replaces old service offerings with new ones in the specific…