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1. Open new workitems in new tab from the New menu in the drawer.

   

   Idea by Robert_Osterberg · November 2017 · Home› Service Manager Portal Feature Requests

   Be able to open a new workitem when creating it in a new tab, This would be usefull if you are already in a IR and you need to create another one while you want the otherone is still open. So from the New -> workitem - incident - New Incident (Right click and open in new tab)

2. When using the "New" functions in lower left corner, should launch the new ticket in a new tab

   

   Idea by Brix_McFee · February 2017 · Home› Service Manager Portal Feature Requests

   When using the "New" functions in lower left corner, the web console should launch the new ticket in a new tab.

3. Cireson AddIn with new Outlook?

   

   

   Question by Sam_Nguyen · June 2023 · Home› General Discussion

   Has anyone been able to get the Cireson addin to work with the new Outlook from Microsoft? New Outlook isn't publicly released yet, but many organizations are able to try it. When I tested, my Cireson plugin did not migrate over and is not available to checkbox. The install directions we currently have involve installing…

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4. News problems

   

   

   Question by Ilia2510 · May 2023 · Home› Announcements

   News is not displayed. The problem is in the language settings. If you switch the user interface to English, the news is displayed Apparently the problem is on the Cireson API side. If English is passed in the announcement request to the API, then the corresponding entries are added to the result set: But in the…

5. Copy to New for End Users

   

   Question by jodi_wald · September 2023 · Home› Self-Service Portal - Community

   In the Cireson Portal, Analyst are able to use 'Copy to New' task to copy a work item (SR or IR). How do we allow the End Users to use the 'Copy to New' task. They don't have that as a Task in the Tasks bar while viewing a work item (SR or IR). However, we don't want them to see that task if the SR has Activities since the…

6. Customizing the New Drawer Menu

   

   

   Discussion by Mikkel_Madsen · May 2020 · Home› Community Uploads

   As inspiration to others ☺️ We have made some customizations to the new drawer menu. We wanted it to be easier to create an Incident or Service Request from the new drawer menu. We only have one incident and one service request template that we use when an analyst creates a new one. The default layout have 2 levels in the…

7. Right Click, New Tab functionality when opening "New" WI, or "Templated" WI

   

   Idea by Adrian_Paech · October 2016 · Home› Service Manager Portal Feature Requests

   Essentially this feature request is to match the functionality in 6.x on the grid control with opening existing work items in a new tab, but also implementing this for new work items when browsing to "New", "Incident / SR / CR etc", "New Incident" etc, or "From Template" and then selecting the corresponding template.…

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8. New Line in URL Parameters

   

   Discussion by David_Morris1 · January 2018 · Home› Analyst Portal

   using the new URL Parameters feature is there a way to insert new lines, i've tried to use %0A but doesn't seem to work

9. Dashboard page with News

   

   Question by Kenneth_Andersen · July 2017 · Home› Self-Service Portal - Community

   I have created a release page in the portal. Where is a dashboard, all my release records and I will like to have a news field. But how to control the news fields right ? I have a release manager, who need to dynamisk update the contents of the news field. I have a the moment the "HTML / Text Widget" add to the page. Iam…

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