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Add support to other regions than English
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Restricting a request offering to a specific user role
Hi Is it possible to restrict a user to a specific request offering without granting them access to the overall service offering. We have a region with a specific support requirement however i do not want all of the other regions to see this request offering under the Group Service offering. Hope this makes sense :blush: -
Re: Copy Change (CR) and Release Records (RR)
Upvoted this. Our IT users typically move changes into multiple regions (4+ regions) and the Copy CR function helps. @R_Delawder 's customization is great but creates the CR right away committing all of the copied fields to the new Change Request without an option to edit any fields prior to the CR being In Progress. It… -
Prevent date/time from being offset by user's regional settings
We have a few forms with a date picker in it. When you choose a date, a time is being added. This is always set to 0:00 (or 12:00AM in US culture). The user will usually not change this time as it isn't relevant for the requests. When submitting the request, the date in the SCSM console is set back an our or two, depending… -
Re: Any one of you lovely people have Integrations Packs for Orchestrator 2012 R2?
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Re: Caching Service Error
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Re: Error during upgrade
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Re: Change Date format on Self-Service Portal
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Workitem analytics only during worktim
Hello toghether We're currently running some SQL-Queries from the dashboard to get the average resolution time and first response time. Unfortunatly, I only had the approach to measure the time difference between those values and the created-time. But new definitons are forcing us to provide the values only counted during… -
Re: Problem with download Self-Service Portal Community edition