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Re: Global Search - Search for Closed tickets
Yep, it is. Seems that particular incident is a one-off (maybe). But I did spot a problem. Our Refresh rate is the default 10 minutes. But because we're bringing in almost everything, including the Action Log, it appears to run a lot longer than the 10 minutes. Looking at the logs, it appears that it's been over an hour… -
Re: Global Search - Search for Closed tickets
Hey all, I am circling back. I've worked through most of my education with Search, Platform Cache, Archive, OData, and Data Retention. Just had a huge success with installing 11.6 in Non-Prod (Q) and set Data Retention from 10 years to 60 days and cut my SCSM Work Items to 1/10! AND yet still am able to pull up in reports… -
Re: Global Search - Search for Closed tickets
Hey @Adam_Dzyacky ! Our data retention is actually set to 10 years (3650 days). We can pull a closed Incident via Legacy Search, but nothing displays in the Global Search. So, since I saw you can pull closed tickets, I tried an experiment and it turns out I can pull closed tickets, but this one special one. It was created…