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Re: Questions from a new guy
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Re: Questions from a new guy
Hi, 1-2 is completed, thanks for the help. 4-5 i have done the changes and now we wait and see. If i get any more issues i will create a ticket. 3: my colleague who is admin too also see these new pages even though he did not create them nor belongs to the specified AD group. So maybe it is because we are admins. I have… -
Re: Questions from a new guy
Thank you for the answers: 1: After some discussion over here we disabled the "set primary owner" step in Orchestrator, so this is not an issue anymore. 2: I had totally missed to edit those settings for SR. Is there any way to map Changes and Problems the same way? 3: False alarm. I created several screenshots and then… -
Re: Questions from a new guy
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Re: Questions from a new guy
Hi @Service_Desk2 We love questions from new guys, keep them coming. Some hopefully helpful answers. 1) I'm afraid the criteria for these views is set but you could maybe try applying a template that sets someone else (not a real person eg SCOM) as the Primary Owner on these Incidents to stop them showing up in your view.… -
Re: Questions from a new guy
Now i have some "issues" again. The sync seem to be really slow. 2 days ago i added a new user to a scsm role and to the cireson analysts group. late yesterday afternoon she got access to the portal. that took nearly 24 hours. yesterday afternoon we found that she had only read rights, so she could not edit any work items.… -
Questions from a new guy
Hi, We have some questions regarding settings for the portal. 1: We use SCOM and from SCOM Alerts we create Incidents that are sent to SCSM. If i´m to create an alert i put my username as owner in SCOM and then i change the resolution state so the magic happens. The thing is that even if i from SCOM assign the incident to…