Questions from a new guy
We have some questions regarding settings for the portal.
1: We use SCOM and from SCOM Alerts we create Incidents that are sent to SCSM. If i´m to create an alert i put my username as owner in SCOM and then i change the resolution state so the magic happens.
The thing is that even if i from SCOM assign the incident to a different group all incidents i create this way is shown in "Team Work" since i'm the "Primary Owner".
Is there anyway to make that "Primary Owner" doesn't affect "My Work" and "Team Work"?
2: We have a hard time to figure out how put everything assigned to my group in "Team Work" view.
Now all incidents assigned to my group is shown there. And if i assign a CR# or a SR# to me, those will show up there. But if someone just assigns a Service Request to my group, it will not show up in "Team Work".
3: New Page, Assigned AD Group.
I have created two custom pages and assigned different AD groups to them, the problem is that they see both pages.
For analysts we are using a AD group called "SCSM_Analysts". This group have "SCSM_Helpdesk" and "SCSM_NET" as members. Different users are members of the helpdesk and net group.
The page for Helpdesk i have assigned to SCSM_Helpdesk and the page for NET i have assigned to SCSM_Net.
But still users in the net group see the Helpdesk page and users in the helpdesk group see the NET page.
Why is it so?
4: Even though we are very few users in the portal (still testing and setting things up) we feel that the portal can be very slow and unresponsive from time to time.
Is there any IIS settings or app settings that are best practice to change?
5: We also get this alert:
A process serving application pool 'CiresonPortal' suffered a fatal communication error with the Windows Process Activation Service. The process id was '3632'. The data field contains the error number.
Anyone knows anything about this?
All this is things we feel we need to solve before we can use the portal in production.