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Create Status Service Request
Hello, tell me who worked with this. It is necessary to create new statuses in the SCSM (I know how to do it). It is necessary to create a workflow that will process these new statuses - this is the problem. Perhaps someone has a workflow template? For example, you need to create the status "assigned" and change the status… -
Re: Create Status Service Request
This is possible without changing the default workflow. You can follow these steps: In Library->Lists->Service Request Status add new Status for what you are after (in this case we'll create 'Assigned' In Library->Templates Create a new template that has no information in it except change the status to the new 'Assigned'…