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Re: How Do I Mass re-assign incidents in Service Manager?
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Re: How Do I Mass re-assign incidents in Service Manager?
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Re: How Do I Mass re-assign incidents in Service Manager?
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How Do I Mass re-assign incidents in Service Manager?
Greetings I am trying to re-assign Incident tickets from one Analyst to another en-masse. Nothing errors out when I try, but the re-assignment doesn't seem to take place. I could have sworn that I've done this in the past successfully. I've tried both the Assign option as well as the Assign Analyst by Group option, both…