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FAILED - The item you requested either does not exist or you do not have access to view it.
Today we ran into an issue of our own making. When trying to open an older, Closed Incident, we received an error, "FAILED - The item you requested either does not exist or you do not have access to view it." Checking the SCSM Data Retention settings we see that we have the Incident Retention time at 90 days. So it appears… -
Re: FAILED - The item you requested either does not exist or you do not have access to view it.
Thanks for the note back on my question, Damon. No, we don't see it in the SCSM console. It's got to be because the Incident was over 90 days old. I can see the Closed items when I search in the Data Warehouse. I do get that error in the Portal for any item that has been groomed from the DB. Wish there was a way to search…