Best Of
Re: Service Manager Ticket Backup for Decommissioning
Thank you both for you very helpful answers, I was able to get that working in our environment! 😀
Re: Analyst Out of Office Automatic Replies logged to Work Item Activity Log
We had this issue with automatic replays as well. Most of the time we got these when users got an automatic mail for changing their password and they had an out of office replay configured. But I have to say I don't know if this was the standard Out Of Office Replay or if they configured a rule - The thing is sometimes people want a mail to be sent EVERY time someone messages them when they are out of office. The normal out of office only replies once (a day?) to a certain person when it is configured. So I don't remember correctly.
@jodi_wald : Might this be the issue as well for you? If yes, you could just create a rule in your exchange mailbox to immediately delete automatic replays. This works pretty well for us as we can also sort out these rule-based Out Of Office Replays.
Re: Analyst Out of Office Automatic Replies logged to Work Item Activity Log
Our exchange administrator created a rule for email to a specific account (the one that generates Incidents) with a subject line of "Autmatic Reply" or something of that nature. I'm not the exchange admin. The solution works!
Re: Service Manager Ticket Backup for Decommissioning
@Brandon_Scott have a look at this ;)
This points to the prod. db but you can use it for other DB Sources (e.g. your old tickets) as well. We did the same - We used our old Data Warehouse though. And created a dashboard site with the Pagefilter widget pointing to the old Data Warehouse. What's important, is that you need the pagefilter widget Add In for that ;-)
If you need parts of the query or other things from it, just text me :)
Re: Delay Activity without Scheduled End Time
Tested it and it does not complete as long as no scheduled end date is present.
Re: Service Manager Ticket Backup for Decommissioning
Hi @Brandon_Scott
How are you? For "all" data you will need the ServiceManagement database but its pretty unreadable. I think the best thing to keep would be the Analytics database which should have a row for each Ticket that was ever in the system. There is no "view" for the old tickets, just SQL queries.
Geoff
Re: the engineer does not appear in the group
How do you map user's AD groups to SCSM support groups? Do you use the portal group mapping?
Are there any erros in the cachebuilder log file?
Try the following query in your sql instance on the Servicemanagement Database:
SELECT [Analyst]
,[DisplayName]
,[DistinguishedName]
,[UserName] FROM [ServiceManagement].[dbo].[CI$User] where Username = '#SamaccountName'
where #Samaccountname is the Samaccountname of one of the users in AD. Do the users have the Analyst flag set to 1?
Re: Create a new Notification Activity with powershell?
Sure! Here is the function:
Re: Create a new Notification Activity with powershell?
This is Solved!
Recipient="$us" should contain a guid for the relationship, not user guid..
Re: Add Reviewer to RA based on usertext. ParentSR
That worked!
Thank you @Simon_Zeinhofer !