Survey app not mapping work items to survey results / no reports
and am able to fill out the survey. Once I hit submit, it successfully creates the CI, but the WorkItemID field on the survey CI is null. I created a view in the console to see the completed survey CIs and have verified WorkItemID is null and there are no related items on the new CI. I've also tried with the ID of a work item (IR2520) but that didn't work either.
I also can not see reports. When I go to Survey Templates and then hit the graph icon to open up a report, it switches to a report view but all I get is a spinning circle. I know we need to wait a day for results, and some surveys have been submitted a week ago so I don't think that's the problem.
There was a post from someone else that said no reports could be a licensing issue. Could both of these problems be caused by licensing? We are licensed for the survey app, have the licensing app, and everything else (end user portal / helpdesk portal / knowledge base / dashboards) is working correctly.
Thanks for any help!