Request offerings: File size exceeds the maximum size of 64 KB - unable to fix

Kenneth_Sundby

When I add "file attachment" prompts they always seem to be limited to 64 KB...  I have of course configured the prompt to be higher (tried 2MB, 5, 10 etc..), and I modified the Incident Setting under Administration to allow up to 10MB.

I can't figure out where this 64 KB limit is comming from! Any ideas?

Jonathan_Boles

Hi @Kenneth_Sundby, just to verify, have you set the remaining work item type settings besides Incident under administration to a higher size limit level as well? We've been using 10240 KB within our environment with great success.

Service Manager Console > Administration > Settings, then:
Service Request Settings, Problem Settings and Change Request Settings (if applicable to your environment)

Jonathan_Boles

Hi @Kenneth_Sundby, just to verify, have you set the remaining work item type settings besides Incident under administration to a higher size limit level as well? We've been using 10240 KB within our environment with great success.

Service Manager Console > Administration > Settings, then:
Service Request Settings, Problem Settings and Change Request Settings (if applicable to your environment)

Jerry_Veldhuis

You may need to force the Cachebuilder to update the settings for the changes to take affect.

https://community.cireson.com/discussion/comment/1693/#Comment_1693

Joe_Burrows

Jerry_Veldhuis said:

You may need to force the Cachebuilder to update the settings for the changes to take affect.

https://community.cireson.com/discussion/comment/1693/#Comment_1693

+1 

Sounds like you got it updated in the correct place, you just may need a CB & iisreset.

Cheers
Joe

Kenneth_Sundby

Jonathan_Boles said:

Hi @Kenneth_Sundby, just to verify, have you set the remaining work item type settings besides Incident under administration to a higher size limit level as well? We've been using 10240 KB within our environment with great success.

Service Manager Console > Administration > Settings, then:
Service Request Settings, Problem Settings and Change Request Settings (if applicable to your environment)

Doh, I realize now that I am a bit stupid ;D

I was of course creating SR's, so changed size limits for IR's of course did nothing! I've updated the correct settings now and everything works, thanks!