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Request offerings: File size exceeds the maximum size of 64 KB - unable to fix

Kenneth_SundbyKenneth_Sundby Member IT Monkey ✭
When I add "file attachment" prompts they always seem to be limited to 64 KB...  I have of course configured the prompt to be higher (tried 2MB, 5, 10 etc..), and I modified the Incident Setting under Administration to allow up to 10MB.

I can't figure out where this 64 KB limit is comming from! Any ideas?

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Answers

  • Jerry_VeldhuisJerry_Veldhuis Customer Advanced IT Monkey ✭✭✭

    You may need to force the Cachebuilder to update the settings for the changes to take affect.

    https://community.cireson.com/discussion/comment/1693/#Comment_1693

  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

    You may need to force the Cachebuilder to update the settings for the changes to take affect.

    https://community.cireson.com/discussion/comment/1693/#Comment_1693

    +1 

    Sounds like you got it updated in the correct place, you just may need a CB & iisreset.

    Cheers
    Joe
  • Kenneth_SundbyKenneth_Sundby Member IT Monkey ✭
    Hi @Kenneth_Sundby, just to verify, have you set the remaining work item type settings besides Incident under administration to a higher size limit level as well? We've been using 10240 KB within our environment with great success.

    Service Manager Console > Administration > Settings, then:
    Service Request Settings, Problem Settings and Change Request Settings (if applicable to your environment)

    Doh, I realize now that I am a bit stupid ;D

    I was of course creating SR's, so changed size limits for IR's of course did nothing! I've updated the correct settings now and everything works, thanks!

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