Portal slow after V6 update

Magnus_Lundgren1

Magnus_Lundgren1 Customer Adept IT Monkey ✭✭

September 2016 in Analyst Portal

Hello.

After the update to V6 of the portal its become quite slow for us and even hangs when you try and save workitems.
Have anyone else experienced this after the update?

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Comments

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

September 2016

Hi Magnus

All OK for us running v6 on our support portal and test environments.

Id recommend raising as a support ticket and attaching the appropriate logs so we can investigate why its hanging in your environment.

Regards
Joe

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

September 2016 edited September 2016

Are you seeing excessive RAM or CPU usage on the server where your portal is installed? Is this happening intermittently or a constant slowness?

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Thomas_Stromberg Premier Partner Advanced IT Monkey ✭✭✭

September 2016

I am having the same issue. I have opened a support case but our performance got really bad after our upgrade to v6.0.1 from v5.0.x

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Magnus_Lundgren1 Customer Adept IT Monkey ✭✭

September 2016

No not seeing any overuse of CPU or RAM on the portal server.
i have a case open, we also have a problem that it takes a couple of minutes to save a workitem

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

September 2016

Are you seeing any problems within the Cachbuilder logs?
I am asking this as I had a slimier problem with a customer when they upgraded the other day and had put in the incorrect ServiceManager DB Server. Which was causing Cachbuilder problems (obviously) and slow console performance.

Once I had run through the setup with them again and populated the DB server info correctly all was fine.

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