Licensing not updating with auto refresh

Mike_Storms

Mike_Storms Customer Adept IT Monkey ✭✭

September 2016 in Analyst Portal

we just got the firewall openings working to use the auto refresh for license keys.... we tried to force a refresh by stopping an stating the portal but the date didn't change... any ideas?

0

Best Answer

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

September 2016 Answer ✓

Is there any errors appearing in the WebConsole log?

5

Answers

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

September 2016 Answer ✓

Is there any errors appearing in the WebConsole log?

5
Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

September 2016

Hi Mike

What was the expiry date? 4th Jan 2017?

Regards
Joe

0
Mike_Storms Customer Adept IT Monkey ✭✭

September 2016

It updated overnight.... but I was under the impression it would also update if you restarted the webconsole which we did several times yesterday.... and nothing changed... am I wrong with that assumption? I will look through the web logs.... later .... below is the latest info which is correct..

This product key is valid for any version prior to: 6.1.1.1

Support and Maintenance expiration date for this product key: 3/31/2017.

If you have any questions about renewing your licenses, please contact Cireson Support for assistance at: support@cireson.com.

These license key(s) expire on: 3/11/2017.

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