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Targeted Announcements

Christopher_CarverChristopher_Carver Customer Adept IT Monkey ✭✭
Is there a way to programmatically create targeted announcements to specific users? I see there is a way to manually create an announcement targeting a specific group through the portal. But what if I want to create a monthly announcement pointing users to specific tickets that need resolution? Or tickets that need their approval?

Even if the solution requires some Service Management database manipulation I am game as I tie a lot of automation into our operations.

Best Answer


  • Dakota_GreenDakota_Green Member Advanced IT Monkey ✭✭✭
    edited September 2016
    To clarify, are you referring to a specific app of Cireson? If so, which one?
  • Christopher_CarverChristopher_Carver Customer Adept IT Monkey ✭✭
    Cireson Portal :)
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