Create a link to KB from Change form?

Martyn_Fearn

Martyn_Fearn Customer Adept IT Monkey ✭✭

September 2016 in Analyst Portal

Is it possible to place a hyperlink to a KB within the Change Form. We have a KB that gives guidance on what constitutes a high, medium or low risk change and would like to link to it from the Change form.

I guess an alternative would be a custom task if the form option is not possible. Either way, any help would be appreciated.

0

Best Answer

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

September 2016 Answer ✓

Hi Martyn,

Have you looked at creating a custom task to open the KB URL in another window?

There is an example in the following KB:
https://support.cireson.com/KnowledgeBase/View/52#/

app.custom.formTasks.add('Incident', "Search Google", function (formObj, viewModel) { var win = window.open("http://www.google.com", '_blank'); win.focus(); return; });

Regards

6

Answers

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

September 2016 Answer ✓

Hi Martyn,

Have you looked at creating a custom task to open the KB URL in another window?

There is an example in the following KB:
https://support.cireson.com/KnowledgeBase/View/52#/

app.custom.formTasks.add('Incident', "Search Google", function (formObj, viewModel) { var win = window.open("http://www.google.com", '_blank'); win.focus(); return; });

Regards

6
Martyn_Fearn Customer Adept IT Monkey ✭✭

September 2016

Perfect, thanks James.

1

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