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Search function knowledge base
Mathias_Vandendriess
Customer Adept IT Monkey ✭✭
Hi,
where does the search function from the knowledge base search in the articles?
I'm asking this because I look for a word that I wrote in a KB title, but when I search on that wordt the KB article does appear in the results
I search for this word, but get no result
As you can see there is a knowledge article that has that word in the Title:
And in the knowledge article the word can be found also:
where does the search function from the knowledge base search in the articles?
I'm asking this because I look for a word that I wrote in a KB title, but when I search on that wordt the KB article does appear in the results
I search for this word, but get no result
As you can see there is a knowledge article that has that word in the Title:
And in the knowledge article the word can be found also:
0
Comments
Out of curiosity what does that word mean in English? I tried Google translate, but it came up with no translation.
the word 'Baremawijzer' is something specific. It's a site we use to check what the minimum wage is for a temp
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Thanks
I have an article with keyword 'Concept' but can't find the related KB article when I search it.
(steekwoorden = key words)
my search (Geen resultaten = No results)
I don't seem to find any articles
I have a similar problem. Users may not know exactly what to search for or the name of the article. For example if I have a KA that is called Hypergene, the user can't search for example Hyper. If they do that the search will bring them no result. However if I enter a keyword Hyper in the KA, then the search will return the article. To me it looks like the search function is doing a match word check instead of contains which would be much better especially for those users that aren't exactly sure of how a specific word is spelled. Is there any way to change the search function?