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Prevent collapsing of Classification and Area on Portal

Steve_Clarke

Steve_Clarke Customer Adept IT Monkey ✭✭

December 2016 in Analyst Portal

Hi All,

Just wondering if there is a way to prevent Area and Classification enumeration boxes from collapsing once the form is saved.

For example under classificaiton we have:

Hardware/Storage

Services/Storage

Once the form is saved the top level will be removed and the box will now just contain Storage (you can no longer tell if it is under Hardware or Services)

Thanks,

Steve

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Brad_McKenna Customer Advanced IT Monkey ✭✭✭

December 2016 Answer ✓

Great question!
Check out this thread:
https://community.cireson.com/discussion/549/is-there-a-way-to-view-the-full-path-for-incident-classification-category-column-in-portal

It shows that by simply adding 'ShowPath: true' to form .js files, tickets will reflect the full clarification. This was a great win for us as well!

7

Answers

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Brad_McKenna Customer Advanced IT Monkey ✭✭✭

December 2016 Answer ✓

Great question!
Check out this thread:
https://community.cireson.com/discussion/549/is-there-a-way-to-view-the-full-path-for-incident-classification-category-column-in-portal

It shows that by simply adding 'ShowPath: true' to form .js files, tickets will reflect the full clarification. This was a great win for us as well!

7
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Steve_Clarke Customer Adept IT Monkey ✭✭

December 2016

Awesome thank you

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